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Kevin Del Compare

Kevin Del Compare

Data Analyst

Education First | Barcelona

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Track

Tableau Fundamentals

My New Course

Introduction to SQL

AI aficionado, dancing with algorithms in the realm of possibilities.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Introduction to Power BI

My Work Experience

Where I've interned and worked during my career.

CASINO BARCELONA INTERACTIVO SA | Jan 2023 - Present

CRM and Data Analytics Manager

● Collect and analyze business data to identify trends, patterns, and opportunities for improvement. ● Develop and maintain reports, dashboards, and visualizations using Power BI to provide insights to stakeholders. ● Collaborate with business units to define key performance indicators (KPIs) and establish data-driven metrics. ● Perform data cleansing, transformation, and validation to ensure data accuracy and reliability. ● Conduct ad-hoc analyses and present findings to support strategic decision- making.
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Betway Group | Feb 2022 - Jan 2023

CRM Executive

● Analyzed customer data using Tableau dashboards to identify trends and patterns, bringing together data from various sources to create a unified view of customer behavior and preferences. ● Leveraged customer data to inform and optimize all Retention and Marketing processes, from planning to execution and reporting. ● Coordinated with the creative department to produce engaging and effective content for communications across multiple channels, including email, SMS, push notification, in-app messaging, and landing pages. ● Manipulated quantitative data and presented insights using clear and concise graphs and charts to facilitate decision-making across departments. ● Utilized SQL to extract, transform, and load data from databases, ensuring data accuracy and reliability for analysis. ● Collaborated with the Analytics Department and Reporting Specialist to create automated reports and dashboards, enabling stakeholders to access real-time data and insights. ● Developed customer segments and tailored offers based on customer profiles and behavior, increasing engagement and retention rates. ● Conducted ad-hoc analyses to support strategic initiatives and provide actionable recommendations to improve business performance.

Betway Group | Mar 2021 - Feb 2022

Sports Behaviour Analyst

● Monitored real-time sports events and results, analyzing customer behavior to identify trends and patterns. ● Mitigated risks associated with advantage customers and advantageous betting on the sportsbook by applying necessary betting restrictions to customer accounts based on data-driven insights. ● Investigated and analyzed market trends to gain insight into customer betting patterns, using data to predict future behavior. ● Worked with stakeholders to set up accurate and efficient reporting tools, using data-driven insights to guide decision-making and risk management strategies. ● Collaborated with the AI and data science teams to develop and initiate methods of understanding sports customers and their behaviors, using advanced analytics and machine learning techniques to uncover patterns and insights. ● Developed and implemented methods to detect and identify betting behaviors that pose a risk to the business, using data-driven insights to continuously improve risk management strategies.

Betway Group | Jan 2020 - Mar 2021

Sports Content Marketer

● Developed and executed a data-driven content strategy to increase engagement and drive traffic to the website. ● Utilized Tableau to analyze data on user behavior and preferences, extracting valuable insights to inform content creation and distribution strategies. ● Tailored content to current events and business priorities based on data- driven insights, resulting in increased user engagement and improved website performance. ● Managed all content areas with a data-driven approach, leveraging analytics to optimize content for various platforms and languages. ● Ensured the accuracy and relevance of all content by conducting regular quality assessments. ● Collaborated with cross-functional teams to identify content gaps and opportunities, aligning content strategy with business objectives. ● Conducted A/B testing and analyzed the performance of different content variations to identify the most effective approaches. ● Created and edited images for the website, optimizing visuals to enhance user experience and support the overall content strategy. ● Monitored content performance using key metrics and prepared detailed reports, providing insights and recommendations for continuous improvement.

Betway Group | Feb 2019 - Jan 2020

Customer Service Representative

● Answered customer queries in Spanish language through telephone, email, and online chats, providing timely and accurate assistance. ● Processed and took ownership of all incoming and outgoing contacts in a multimedia environment, ensuring efficient and effective resolution of customer inquiries. ● Entered relevant and pertinent information into databases, maintaining accurate and up-to-date customer records. ● Built and managed customer relationships, fostering positive interactions and ensuring high levels of customer satisfaction. ● Demonstrated strong problem-solving skills, effectively addressing and resolving customer issues during shifts. ● Assumed full responsibility for handling customer-related queries, taking proactive measures to ensure customer needs were met. ● Executed outbound campaigns to identify potential customers, leveraging persuasive communication skills to drive engagement and conversion.

Givaudan | Jun 2017 - Dec 2018

RtR Junior Analyst

N/A

Givaudan | Feb 2017 - May 2017

RtoR Intern

N/A

HSBC | Jul 2015 - Dec 2016

Customer Service Representative

• Answering face to face customer queries. • Processing pertinent information into relevant databases. • Customer relationship building. • Execute outbound campaigns to identified customers. • Sales advisor. • Solution and monitoring of claims.

Roofing Systems Argentina SRL | Jul 2011 - Jun 2015

Administrative Assistant

• Management of suppliers and payments. • Stock control. • Management and control of documentation. • Customer service representative.

My Education

Take a look at my formal education

UADE
Bachiller, Humanities/Humanistic StudiesInstituto La Salle Florida | 2010
Florida Day School | 2006

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