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Joseph Berganio

Joseph Berganio

Trust & Safety Professional

Upwork | Philippines

Technologies

My Portfolio Highlights

My New Track

SQL for Business Analysts

My New Course

Introduction to Python

My New Track

SQL for Business Analysts

Insights curator, carefully selecting and presenting the most valuable knowledge.

My Work

Take a look at my latest work.

course

Data Manipulation in SQL

course

Introduction to Python

course

Intermediate Python

course

Data Manipulation in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

SuppStar Agency | Jul 2024 - Dec 2025

Co-Founder

Managing specialized operations teams for business clients. We focus on high-accuracy data quality, risk operations, and executive workflow support, providing a 'Human-in-the-Loop' layer for complex business processes.
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Upwork | Feb 2018 - Present

Senior Agent, Trust & Safety Investigations

Monitored and enforced platform policies to ensure user safety and content integrity in high-volume environments. Reviewed and actioned cases involving fraud, scams, hate speech, and CSAM Collaborated with policy and legal teams on high-severity escalations Contributed to the development of policy enforcement workflows Provided weekly insights to leadership on case trends and policy gaps Tools used: Zendesk, Snowflake (SQL), Google Workspace, proprietary CMS

Upwork | Apr 2017 - Feb 2018

Account Security / Technical Support Representative

N/A

Upwork | Aug 2015 - Apr 2017

Fraud Prevention Analyst

N/A

Elance | Apr 2015 - Aug 2015

Marketplace Quality Operations

N/A

Elance | Sep 2014 - Apr 2015

Customer Support

N/A

Acquire BPO | Jan 2013 - Jan 2014

Technical Support Specialist | Dodo AU

N/A

VXI Global Holdings | Jan 2011 - Jan 2011

Technical Support Representative | AT&T U-Verse

N/A

Ingram Micro | Dec 2007 - Jul 2008

Technical Support Agent

B2B technical support for Ingram Micro's Software & Peripherals Division

My Education

Take a look at my formal education

Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications EngineeringAMA University | 2007

About Me

Joseph Berganio

10+ years in Trust & Safety & Ops. Specialist in fraud prevention, risk analysis, and process optimization. I bridge technical and operational gaps to minimize financial loss and scale policy enforcement through data-driven strategies.

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