Learn Data Skills
Beta

Lina Walaa

Data Analyst

_VOIS Egypt

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

Data whisperer, unlocking the secrets hidden within the numbers.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Understanding Data Science
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

_VOIS | Nov 2022 - Present

Billing Activation Lead (Data Analyst)

Key Responsibilities: - Subject Matter Expert in the billing area for enterprise customers’ products, including training and supporting the wider billing team - Providing virtual management, support, and continuous training to our partner colleagues (~30 members based in India) - Analyzing and assessing the team’s performance and helping in driving delivery against our OKRs ensuring accurate invoicing, reductions in credits and suspense volumes as well as maximizing revenues - Understanding the product requirements and maintaining continuous root cause analysis and identifying opportunities for process improvements in the process enabling a smoother order to bill process, driving and implementing improvements to the process, and invoice integrity - Working with auditors to ensure that our processes are compliant to all the legal requirements
Show More

_VOIS | Mar 2020 - Nov 2022

Billing Account Analyst (Data Analyst)

Global Vodafone corporate customers. - AID project SPOC; responsible for making sure that the product operates as expected and to raise technical issues, if any. Attending product and Scrum meetings relating to the Vodafone Global Enterprise BYOX/Red Flex product improvement, a key contributor in sharing the billing knowledge among other stakeholders, leading and supporting most of the billing investigations aspects of the product, and presenting the monthly queries and challenges faced/sorted by the team to the product team on the Monthly Service Review.

Vodafone | Jan 2018 - Mar 2020

International Account Adviser

Jan 2018 - Nov 2018 adviser at Small Business (Billing Department) account for Vodafone UK, solving customer queries regarding their bills; explain it, raise bill recalculation cases, and do basic technical troubleshooting. Nov 2018 - Apr 2019 I was an adviser at the VPS - Vodafone Partner Services account for Vodafone UK, solving Vodafone's partner managed customers' billing and basic technical queries. Apr 2019 - Oct 2019 adviser at the VPC - Vodafone Partner Care account for Vodafone UK ,solving Vodafone's business partners' billing and technical queries regarding the Vodafone accounts that they manage. Nov 2019 - Mar 2020 First line tech advisor, for business broadband, mainly sorting business customers' queries regarding their broadbands and landlines, going through trouble shooting steps before raising it to second line tech team who might have to appoint an engineer visit to the premise.

Teleperformance Egypt | Nov 2017 - Dec 2017

Customer Service Representative Trainee

Attended the TP Academy for a month gaining English and customer service orientation skills as well as being accustomed to cultural diversity.

My Education

Take a look at my formal education

Bachelor's degree, Computer and Information Sciences, General in Information TechnologyCairo University | 2017

About Me

Full Time Data Analyst, a Data Enthusiast

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • About Me
  • Create Your Data Portfolio for Free