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Masoud Akbari

Masoud Akbari

Analyst

Thomas, Large & Singer | Toronto, Canada

Technologies

My Portfolio Highlights

My New Track

Python Fundamentals

My New Course

Introduction to Python

My New Track

Python Fundamentals

Data whisperer, turning numbers into captivating stories.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Introduction to Python

course

Intermediate Python

course

Data Manipulation with pandas

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Thomas, Large & Singer Inc | Jan 2024 - Present

Customer Care Logistics Representative

N/A

TavFreight | Jul 2019 - Dec 2023

Customer Service & Operational Executive

* Establish and meticulously monitor key performance indicators (KPIs) to evaluate both operational and customer service performance. * Incorporating data-driven methodologies, guaranteeing that the enhancement of operational efficiency and customer satisfaction is not merely a monitoring process but a continual improvement facilitated by informed decision-making. * domain of customer service operations, executing operations with the primary goal of exceeding client expectations * Active participation in cross-functional meetings, and sharing insights contribute to process improvements and enhance overall collaboration dynamics. * Embedding data-driven strategies and thorough reporting mechanisms to guarantee that operational efficiency and customer satisfaction undergo. * Improve client satisfaction with excellent service, handle invoicing accurately, and guarantee quick and precise financial transactions to streamline operations.
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Centurion Shipping LLC | Aug 2017 - Jul 2019

Customer Service & Operational Executive

* Utilize in-depth knowledge of freight forwarding principles to strategically plan and execute shipments. * Execute customer service operations with a focus on exceeding client expectations. * Address customer inquiries, provide timely updates on shipments, and resolve issues promptly. * Foster collaboration with internal teams to optimize workflows and enhance overall efficiency. * Lead daily operational activities, ensuring seamless logistics coordination, while establishing streamlined processes for cargo handling, documentation, and shipment tracking.

ESPAD | Apr 2016 - Jul 2017

Operations Coordinator

* closely monitoring and managing the intricacies of daily operations, fostering a cohesive environment where logistics processes align accurately * Implement and refine procedures to ensure a smooth and efficient flow of documentation, promoting accuracy and compliance with industry standards * guarantee that all aspects of operational tasks and documentation processes integrate effectively

My Education

Take a look at my formal education

Master of Engineering - MEng, Engineering/Industrial Management  · (FebruaryKhatam University | 2022
Bachelor of Engineering - BE, Industrial EngineeringDamghan University | 2017
High School Diploma, Mathematics, Mathematics and Computer ScienceAlborz High School | 2012

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