Supported over 45 different customers both on-premise and cloud-hosted, with 5 different applications and solutions in the Financial Crime Fraud and Risk Management industry Maintained a <1.5 hour Initial Response Time to new support cases. Maintained a <15 Minute Response Time to incidents during On-Call shifts Used automation to improve processes and bring case backlog down by half from 200+ to 100 Troubleshooted different types of issues across many domains including but not limited to: Database Performance, Cloud Infrastructure, Networking, Application Bugs and Defects, Datacenter Maintenance, Security Vulnerabilities, Business Analysis, and Third Party Software Sustained customer relations through weekly meetings and status calls

My Education

Take a look at my formal education

Bachelor of Engineering in Software EngineeringStevens Institute of Technology | 2020

About Me

Software Engineer with an affinity for Data Analytics. I've begun my career as a Support Engineer and I am looking to move into an even more Data-centric position. Here to learn and cultivate a new path for my career

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