I am a Business Intelligence Developer at LevelUP, a leading global provider of talent and HR advisory services. LevelUP is a leading global provider of talent and HR advisory services. We help clients achieve their operational goals through results-driven human capital solutions that combine subject matter expertise, best practices, and innovative technology. We are well known for delivering a positive experience for clients and candidates. Our solutions are designed to meet the unique demands of our clients and our approach to resourcing ensures that you attract, recruit, and retain best-in-class talent. LevelUP is a certified Minority Business Enterprise (MBE).

University of Miami | Jun 2019 - Jul 2021

Application Analyst

In this role with the University of Miami, I fulfilled data requests using Microsoft SQL Server. I provided end-user support to numerous departments across the division on business systems such as Blackbaud CRM, ServiceNow, and Tableau. Additionally, I utilized Tableau and Tableau Prep to create data visualization reports and create flows to optimize performance. I also validated data extracts ensuring accuracy to the user's specifications, and supported the software user acceptance testing for any system upgrades, implementations, or migrations. Some key highlights in this role include: • Reduced average turnaround time for ad-hoc information requests to under 2 days. • Designed two interactive and self-refreshing reports in Tableau for the Campaign Chair. • Developed 50 customized queries to extract segmented recipient populations to support weekly mass communications.

University of Miami | Jan 2017 - Jan 2019

Donor Relations Coordinator

With this role, I administered and coordinated the cultivation and solicitation appointments for administrators and fundraisers. I conducted information analysis to evaluate proposals in the pipeline and fundraising progress. Utilizing Workday, I reviewed and reconciled purchase orders, expense reports and monitored a budget of $52k. Some key highlights from this role include: • Expedited the approval process to facilitate a $4.3M gift. • Led the planning and execution of numerous events, from designing and coordinating the invitations, catering, and decorations within a limited budget.

AudienceScience | Jan 2016 - Jan 2017

Office Manager

In this role with AudienceScience, I monitored a budget of $12k for supplies and company events. I conducted compliance audits each month, ensuring security policy requirements were met, and collaborated with the Marketing department on special initiatives, including the development of a branding Confluence page. A key highlight from this role includes: • Created an Employee Wellness Program targeting team-building exercises to reduce stress.

WeWork | Jan 2015 - Jan 2016

Global Security | Help Desk & Administration Manager

As Help Desk Manager with WeWork, I led the help desk function for more than 70 locations, 1,500 employees, and 10k members globally in resolving inquiries relating to RFID card access for employees, customers, and building managers. Also, I processed all staff terminations ensuring user access was removed. Using the Zendesk ticket system, I monitored inquiries and directed SLAs for the department and with security vendors. I managed a quarterly budget of $3M. Some key highlights from this role include: • Reduced ticket response and closing time to an average of 8 minutes within three months. • Built custom reports in Zendesk focused on KPIs, problem identification, and SLA metrics. • Spearheaded the company's volunteering efforts in partnerships with different organizations like Hudson River Park Friends, among several others.

Secure Eye Systems | Jan 2015 - Jan 2015

Administrative Assistant

• Principal liaison for the company’s largest customer • Responsible for new projects, including project milestones, deadlines, and progress reports • Managed execution of ongoing maintenance • Responsible for all department purchases and billing • Managed IT assets and records through ACCtivate

Cornell University | May 2012 - May 2014

Print Services Clerk

I worked full-time at the Cornell Print Shop for close to two years. During this time, my jobs were varied as I gained more experience and more responsibilities. • Recorded customers’ orders into a tracking system • Communicated daily with customers about order requirements, timing, delivery, and invoice billing, via phone and email • Processed payment, controlled register that saw between $2,000-$10,000 daily • Manipulated files to cater to specific customer requests • Monitored hardware across campus • Suggested and implemented a new delivery method, increasing customer satisfaction

Cornell University | Jan 2014 - Jan 2014

Research Assistant

I worked 15 hours a week as a research assistant under Professor Margaret Washington of the Cornell History department. The research focused on the African-American and Cuban interaction during the first war for independence in Cuban in the late 1800s. • Compiled relevant texts, such as newspapers and journals from 1869-1879, analyzed them for pertinent information. References included the Foreign Relations of the U.S. papers, President Grant’s papers, the Anti-Slavery Standard newspaper, and Spanish newspapers • Utilized databases and corresponded with various libraries to locate sources, reported relevant findings in weekly meetings • Translated Spanish sources for easier access • Recorded progress for verification as part of the research publication method

Human Rights Campaign | Jan 2014 - Jan 2014

Field Manager

HRC is the nations largest LGBTQ civil rights group. Currently, they're working on ending workplace discrimination by working on passing a bill that will end discrimination based on sexual preference and gender identity. • Managed team of 3-4 canvassers, directly contacting 5,000 prospective donors per week to secure one-time and recurring monthly donations • Responsible for training and setting daily and weekly goals for team

Cornell University | Oct 2009 - May 2012

Student Associate

As a long-time employee that worked longer shifts than most other student employees, I was charged with many different responsibilities. - Opened, closed, and controlled registers that saw between $600-$2,000 daily - Interacted with customers to provide them with quality customer service - Acted as manager for, trained and supervised student employees - Maintained supplies by contacting merchants

Navarro Discount Pharmacy | May 2011 - Aug 2011

Sales Associate

This was a summer-only position, where I worked as a cashier and provided customer service. • Translated materials for and provided customer service to non-English speaking customers

Navarro Discount Pharmacy | Apr 2009 - Jun 2010

OTC Customer Service Representative

N/A

My Education

Take a look at my formal education

Master of Science in Business AnalyticsUniversity of Miami Herbert Business School | 2020

Bachelor of Arts in HistoryCornell University | 2014

About Me

Professional Business Intelligence Developer and Analyst with expertise in supporting numerous IT functions across complex organizations, with a Master of Science degree in Business Analytics.

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