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Quentin JONNEAUX

Quentin JONNEAUX

Senior Annotation Analyst

Apple | Cork, Ireland

Technologies

My Portfolio Highlights

My New Course

Understanding Data Science

My New Course

Intermediate Python

My New Course

Introduction to Snowflake SQL

My New Course

Understanding Data Science

A Senior Annotation Analyst with a business and Data educational background. Passionate about using data to solve problems and get things done. Resourceful Teammate as well as able to work and make decision unsupervised. An aspiring Data Scientist looking to continuously grow.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Understanding Data Science

course

Understanding Machine Learning

course

Introduction to Snowflake SQL

course

Introduction to Snowflake

course

Intermediate Python

course

Data Manipulation with pandas

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

IBM IBM DevOps and Software Engineering

IBM IBM AI Engineering

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Understanding Data Science
Data Manipulation with pandas

My Work Experience

Where I've interned and worked during my career.

Apple | Apr 2023 - Oct 2023

Data Collection Moderator

N/A

Apple | Sep 2021 - Present

Project Coordinator - French Senior Quality Annotation Analyst

N/A

Apple | Feb 2020 - Sep 2021

Project Coordinator - French Speaking Analyst

N/A

Apple | Jul 2017 - Feb 2020

Technical Support Supervisor - French Speaker

Deal with Customer Technical Queries (MacOS, iOS, TvOS, WatchOS) in accordance with Company Procedures Data input and management Flexibility regarding shifts and tasks to remain available Case handling according to current issue and case history Supervisor (all products) Call-backs, follow-ups and intermediary with other departments such Engineering, Customer relations or retails Creating content and raising emerging issues Mentor: Leading new Hires to reach target results and understand goals and metrics Spreading corporate culture to new hires Point of contact between new hires, trainers, managers, top performers and other departments Procedure creation and design to fasten new hires setup and transition Content creation (Lab/Training) to support day-to-day tasks Decision-making and time management regarding offline tasks Phone, chat and email availability
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Voxpro | Jul 2016 - Jul 2017

Multilingual Customer Experience Specialist

Deals with members’ phone queries promptly and efficiently, and in accordance with Company procedures. Processing all incoming phone calls from customers and manages all requests, changes and cancellations Interacting with a diverse customer base. Inputting and accessing data in system. Deals with warm transfers or escalations from other agents, taking ownership for the problem from start to finish. Administers call-backs to members if problem cannot be solved on initial call. Clearly and concisely logs and tracks details of issues arising, ensuring to report re-occurring queries in order to minimise repeat callers. Maintains an up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings. Perform all duties in an efficient, professional and courteous manner at all times. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Look at opportunities to make changes and improve the processes. Maintains, at a minimum, target levels of productivity and performance, as outlined by Manager in relation to call times, idle times and other performance metrics as they arise. Helps maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings. Undertakes duties of a general nature or additional tasks as may be required from time to time by Manager. Team Point of Contact Since March 2017: Trip trained Handling on-going reservation and mediation Negotiation and handling personality conflicts between users Decision-making in timely manner Handling financial tools and investigation tools

My Education

Take a look at my formal education

Higher Diploma in Science - Data Science & Analytics, Data ScienceMunster Technological University | 2026
Master of International Business, BusinessUniversity of the Sunshine Coast | 2015
Bachelor's degree (Third year), Marketing ResearchUniversity of the Sunshine Coast | 2013
Direct Entry English Pathway (DEEP), English learningUniversity of the Sunshine Coast | 2012
DUT Techniques de Commercialisation, Vente, CommerceUniversité de Reims Champagne-Ardenne | 2012

About Me

Quentin JONNEAUX

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