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Quentin JONNEAUX

Quentin JONNEAUX

Certified

Senior Annotation Analyst

Apple | Cork, Ireland

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Course

Intermediate SQL

My New Certification

Data Scientist Associate

My New Track

Data Analyst

A Senior Annotation Analyst with a business and Data educational background. Passionate about using data to solve problems and get things done. Resourceful Teammate as well as able to work and make decision unsupervised. An aspiring Data Scientist looking to continuously grow.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Understanding Data Science

course

Understanding Machine Learning

course

Introduction to Snowflake SQL

course

Introduction to Snowflake

course

Intermediate Python

course

Data Manipulation with pandas

My Certifications

These are the industry credentials that I’ve earned.

Data Scientist Associate

Data Scientist Associate

Other Certificates

IBM IBM DevOps and Software Engineering

IBM IBM AI Engineering

Datacamp Associate Data Scientist in Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to R
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Apple | Feb 2025 - Nov 2025

Aspiring Annotation Leader

- Supported Campus relocations through tactful planning, superb communication (written and verbal) and material management - Reporting on Productivity of the Team to Senior Leadership through Stats, presence check, equipment queries and timecards - Driving engagement through meetings, written communication and one-on-ones
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Apple | Apr 2023 - Oct 2023

Data Collection Moderator

- Delivering collections of 3000 video assets twice weekly for Annotation projects - Managing 3/4 data collection projects of different priorities while meeting production deadline - Preparing data spreadsheets for analysis and participating in the report using Python and MySQL - Reporting to each project managers in writing or in meetings in AMR and JPAC timezones - Cultivate cross-functional relationships with Data Analysts and Software Engineers - Maintaining secrecy through consent forms and disclosures - Scheduling and piloting studies with internal participants - Troubleshooting and Debugging stations and devices on site and remotely

Apple | Sep 2021 - Present

Project Coordinator - French Senior Quality Analyst

- Reviewing analyst daily tasks and implement quality metrics - Investigating root cause analysis and provided error trend to point out areas of improvement, using large spreadsheets and Tableau - Responding with clear feedback to outliers to improve performance - Optimizing AI for French-speaking countries and USA - Reporting Anomalies and providing process improvement solutions - Providing input in different projects in a timely manner (working with deadlines) - Collaborating across worldwide geos for Quality Assurance alignments - Growth and Development POC: Newsletter, Workshop and Coaching - Experimenting with GenAI in workflows to speed-up error trend reporting

Apple | Feb 2020 - Sep 2021

Project Coordinator - French Speaking Analyst

- Developed a clarification pipeline and methodologies to create feedback loops with Quality Assurance - Participated in an Innovation challenge to optimize Analysts Dashboards

Apple | Jul 2017 - Feb 2020

Technical Support Supervisor - French Speaker

- Tracking and responding to Product Verification fraud for process improvement and triaging Proof of Purchase to report behaviour pattern - Documenting and responding to Refund Abuse attempts towards Applecare+, iCloud storage plans or repair center quotes. - Securing customer iCloud data against social engineering and communicate behaviour pattern against Account Takeover attempts - Raising awareness daily to customers regarding phishing and smishing scams about personal information, unauthorized third-party sellers providing fake AppleCare plans, and misleading pricing structures

Voxpro | Jul 2016 - Jul 2017

Hosting and Travel experience agent (Airbnb)

Deals with members’ phone queries promptly and efficiently, and in accordance with Company procedures. Processing all incoming phone calls from customers and manages all requests, changes and cancellations Interacting with a diverse customer base. Inputting and accessing data in system. Deals with warm transfers or escalations from other agents, taking ownership for the problem from start to finish. Administers call-backs to members if problem cannot be solved on initial call. Clearly and concisely logs and tracks details of issues arising, ensuring to report re-occurring queries in order to minimise repeat callers. Maintains an up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings. Perform all duties in an efficient, professional and courteous manner at all times. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Look at opportunities to make changes and improve the processes. Maintains, at a minimum, target levels of productivity and performance, as outlined by Manager in relation to call times, idle times and other performance metrics as they arise. Helps maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings. Undertakes duties of a general nature or additional tasks as may be required from time to time by Manager. Team Point of Contact Since March 2017: Trip trained Handling on-going reservation and mediation Negotiation and handling personality conflicts between users Decision-making in timely manner Handling financial tools and investigation tools

My Education

Take a look at my formal education

Higher Diploma in Science - Data Science & Analytics, Data Science in Data ScienceMunster Technological University | 2026
Master of International Business, BusinessUniversity of the Sunshine Coast | 2015
Bachelor's degree (Third year), Marketing ResearchUniversity of the Sunshine Coast | 2013
Direct Entry English Pathway (DEEP), English learningUniversity of the Sunshine Coast | 2012
DUT Techniques de Commercialisation, Vente, CommerceUniversité de Reims Champagne-Ardenne | 2012

About Me

Quentin JONNEAUX

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