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MaKayla Tyndal

MaKayla Tyndal

Data Solutions Analyst

Georgia State University | Atlanta, GA

Technologies

My Portfolio Highlights

My New Course

Introduction to Power BI

My New Course

Introduction to Power BI

Data conductor, orchestrating the symphony of insights with precision.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Understanding Data Engineering

course

Introduction to DAX in Power BI

course

Introduction to Power BI

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Tableau Tableau Desktop Specialist

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Liberty Mutual Insurance | Mar 2023 - Present

Data Solutions Analyst

N/A

American Residential Services | May 2022 - Aug 2022

Business Intelligence Analyst

N/A

Gallagher | Jul 2021 - May 2022

Resolution Manager II

N/A

Amerisure Insurance | Apr 2021 - May 2021

Commercial Auto & General Liability Claims Specialist

Provided quality investigation and analysis to adjust claims of high complexity/ severity, including litigated files, to proper resolution.  Promoted the success of the organization through development of relationships with agencies, policyholders and employees. Served as a relationship contact for assigned agent(s) related to all claims.
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Amazon | Oct 2020 - Feb 2021

CRC Case Process Analyst

Interacted directly with Amazon employees in a way that builds trust and displays empathy by providing accurate information and resolving issues. Proven ability to actively listen to employees' concerns and questions, and provide complete and accurate information about HR policy, time off policy, pay impacts, benefits information, and other HR items. Also managed COVID- related absence cases from end to end while managing multiple absence claims.

Broadspire | Jun 2019 - Sep 2020

Senior General Liability Claims Examiner

Investigated and settled advanced, large loss, complex claims promptly and equitably under minimal supervision. Worked within established authority on moderate-to-difficult claims. Reviewed coverages, determined liability and compensability, secured information, arranged property damage appraisals and settled claims utilizing claims best practices. Evaluated and set reserves using independent judgment. Assisted defense attorneys in preparing cases for litigations. Conducted training and mentors new hires.

Southern Company Gas | Jul 2018 - Feb 2019

Claims Analyst

Managed and resolved high exposure general liability, automobile and other claims involving alleged bodily injury and property damage, subrogation and contractor indemnification opportunities for the company. In addition to claims resolution, this position also included various duties involving data analytics and companywide training regarding casualty claims.

Gallagher | Jun 2015 - May 2018

General Liability Claims Resolution Manager II

Investigated, evaluated, disposed and settled claims at the highest level of liability limits and highest exposures with minimal supervision. Held claims reserve and settlement authority of up to $20,000. Role included the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves.

LexisNexis Risk Solutions | Oct 2014 - Apr 2015

Records Coordinator

•Managed internal database with sensitive information. • Researched, interpreted and fulfilled public records information for insurance claims purposes • Managed the quality review process for all internal and external requests. • Identified, researched, and resolved customer issues using the computer system. • Maintained extremely high levels of customer security and privacy. • Ensured the delivery of excellent customer service through fast and accurate processing of requests, communication, and coordination with other departments to resolve inquires. • Served as first point of customer contact for general inquiries such as pricing, products, customer complaints, etc. • Built and maintained solid customer relationships by handling questions and concerns with speed and professionalism.

jcpenney | May 2014 - Aug 2014

Customer Service Specialist

• Made suggestions and solve problems regarding customer’s accounts • Sought out and absorbed product knowledge to deliver enhanced customer experience • Actively listened to customer issues in a calm manner to resolve problems • Proactively approached customers in a friendly manner to determine how best to provide service

Macy's | Oct 2012 - May 2013

Flexible Sales Associate

Recovery Team Member • Aided in store’s loss prevention • Worked as a team player in a fast-paced environment Sales Associate • Worked in various departments throughout the store, and engaged with different associates, customers, and managers. • Met and exceeded sales, customer service and loyalty program standards

GSA | Jul 2012 - May 2013

Student Intern

• Developed Standard Operational Procedures for measures and program analysis team duties • Analyzed and interpreted data for leasing measures • Serviced as contractor coordinator

Macy's | Nov 2011 - Mar 2012

Recovery Team Member

Provided product knowledge and wardrobe coordination to our customers * Led team to meet department and store objectives * Aided in store's loss prevention * Maintained neat, clean and organized sales floor through organizing, hanging and folding merchandise. * Worked in various departments throughout the store, and engaged with different associates, customers, and managers.

Old Navy | Aug 2010 - Mar 2011

Customer Experience Associate

Drove results and enhanced the customers experience by providing exceptional service that supported Old Navy's Service Vision. * Assessed needs by responding to customer cues * Supported cashier and fitting room as immediate backup * Maintained neat, clean and organized sales floor through organizing, hanging and folding merchandise * Followed all cash handling procedures per company guidelines

My Education

Take a look at my formal education

Certificate, Data Analytics with Tableau Emory University | 2022
Bachelor of Business Administration - BBA, Managerial Sciences  · (AugustGeorgia State University | 2015
Bachelor of Business Administration (BBA), Human Resources Management/ Personnel Administration, ...Georgia State University | 2015

About Me

MaKayla Tyndal

I am a self-taught data analyst with aspirations to become a data engineer. My technical stack consists of Tableau, PowerBI, and SQL. I am currently studying coding in Python and introduction to cloud computing concepts.

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