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Zinaida Kuizhuklu

Zinaida Kuizhuklu

BI Analyst

Freelance

Technologies

My Portfolio Highlights

My New Course

Data Manipulation in SQL

My New Course

Intermediate SQL Queries

My New Workbook

Project: Data Driven Product Management: Conducting a Market Analysis

My New Course

Data Manipulation in SQL

Data adventurer, fearlessly exploring the depths of complex datasets.

My Work

Take a look at my latest work.

course

Data-Driven Decision Making in SQL

course

Intermediate SQL Queries

DataLab

Project: Data Driven Product Management: Conducting a Market Analysis

course

SQL for Joining Data

course

Data-Driven Decision Making in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Data Manipulation with pandas
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Mentoring BI Program | Jan 2022 - Jan 2022

Data Analysis Marathon – Mentoring BI Program

Built a real-world portfolio project based on open source university ranking data. Using Data Modeling techniques built relational database to optimize and anticipate metrics needs . Extracted data by performing complex calculations using MySQL in order to detect patterns over a period of time relating faculty and student metrics. Developed PowerBI Dashboard to showcase KPI metrics and business insights
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Blueprint Technologies | Jan 2018 - Present

Customer Support Agent

Delivering world-class customer service by following established departmental policies, processes, and standards for one of the largest gaming platform Responding to customer tickets with relevant information and directions in an organized and concise manner Troubleshooting issues to help diagnose problems. Collaborate effectively to work through the troubleshooting process, ensuring customer problem resolution Demonstrating functional skill in communicating and explaining information to the customer with focus on first-call resolution Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations Coordinating internally with other teams as needed to provide feedback and help resolve issues Working closely with the team leads and support coordinators to be knowledgeable and informed of any changes in the company policies.

Novikon Window Systems | Jan 2011 - Jan 2015

Sales Manager

Set goals to increase sales of window systems in the regions and increase the customer base. Worked on sales reports in the main office and in the regions, compiling reports for senior manager. Prepared documents, negotiated agreements and legal contracts for large business clients. Managed team of 5 agents and trained them in a special program for counting structures.

Raiffeisen Bank Aval | Jan 2008 - Jan 2011

Customer Service Manager

Monitored customer loyalty by ensuring client-friendly environment. Managed complaints, deescalated and resolved conflicts. Provided exceptional phone consultations and mastered customer "reading".

Ukrainian Postal Service | Jan 2004 - Jan 2008

Customer Service Representative

• Assisted customers in various services and achieved the desired results. • Was responsible for official correspondence, writing explanatory reports and tracking the mail. • Provided consultations regarding postal products, anticipated risks and potential issues.

My Education

Take a look at my formal education

Odessa National Economics University / Одесский национальный
Master's degree, Economicsэкономический университет | 2004
Odessa National Economics University / Одесский национальный
Bachelor of Business Administration, Major in Economy and Business Activityэкономический университет | 2003

About Me

Zinaida Kuizhuklu

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