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Nicholas Young

Nicholas Young

Data Manager

Public Health Scotland

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Quantitative storyteller, weaving narratives through data analysis.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Introduction to SQL

course

Introduction to R

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Introduction to R
Introduction to Tableau

My Work Experience

Where I've interned and worked during my career.

Public Health Scotland | Aug 2021 - Present

Data Manager

N/A

Broadcaster & Publisher Optimiser (B&PO) | Apr 2019 - Mar 2021

Data Analyst

My primary responsibilities included collecting and analysing data to strategically help business units across the group to make informed decisions, and to provide input into the data science models. Data was collected from various sources (primary, secondary, internal, etc.), meticulously cleaned, patterns identified and analysed, and visualisations created to relay results to colleagues and other key stakeholders. This process and analysis ensured KPIs were continuously achieved and results within the business optimised.
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Adapptive Limited | Jul 2017 - Apr 2019

Digital Campaign Trafficker / Test Analyst

Leading the trafficking team, I implemented a variety of successful digital media campaigns through DSPs targeting suggested audiences acquired through analysis of the results from Adapptive’s data refinery. I produced weekly, post-campaign, and ad-hoc reports, providing the clients with accurate insights into their campaign performances. My additional responsibilities included the functional testing of the beta version of Adapptive’s Data Refinery software. I recorded test results, reported bugs, suggested solutions, refined the workflow, and re-tested the refinery.

Amazon | Mar 2016 - Mar 2017

Workflow Analyst

My role focused on ensuring daily services levels were maintained for up to 250 Customer Service Associates across several departments, thereby optimising occupancy and reducing costs. I proactively planned schedules and headcounts around planned vacation and unplanned sick leave, ensuring KPI targets were met regardless of circumstances. In addition, I compiled site-wide weekly reports for the senior Operations team to review and analyse.

Amazon | Feb 2012 - Mar 2016

Senior KDP Support Analyst

Kindle Direct Publishing department: I managed and resolved queries raised by a multitude of self-published authors and publishing houses on a daily basis via email and phone. I developed improvement processes where possible and updated the senior management on my developments in weekly meetings. For other technical issues, I tracked and communicated these trends via the internal ticketing system. I was also part of the training team that travelled to Charleston, SC to train the CreateSpace team on all things related to Kindle Direct Publishing.

Amazon | Oct 2011 - Jan 2012

Seasonal Customer Service Associate

As a seasonal Customer Service Associate for the UK retail department, I handled customer enquiries on a daily basis by email and phone. My process driven mindset and client management skills meant I excelled at resolving customer issues efficiently and effectively.

The Design Works CC | Apr 2010 - Feb 2011

Account Executive

In this role, I strategized BTL marketing campaigns for numerous clients, developed project scopes, timeframes and budgets. My account management skills paved the way for repeat business with the clients.

Nysten CAD/Engineering | Mar 2008 - Feb 2010

Account Manager

I successfully managed a team of draftsmen and project managers on a multi-million Rand tender. I ensured each project within the tender had an accurate project scope, schedule and budget in accordance with the customer requirements, while also ensuring successful closure of the projects including final invoices, handovers, and documentation.

Nielsen Company | Dec 2006 - Jan 2008

Field Marketer

My key responsibility was collecting in-store data on specified products for large retail outlets and small convenience stores. Additional invoice capturing and analysis was undertaken for the smaller stores in order to conclude the auditing process.

Whiplash Marketing | Mar 2003 - Mar 2006

Owner/Manager

As co-founder and owner of this business, I managed events, conferences and promotional projects from concept to completion. During this time, I established and maintained strong relationships with clients and suppliers, resulting in repeat business from a number of clients.

Fusion Fitness (Pty) Ltd | Feb 2004 - Dec 2004

Running Coach

As group leader of the Kenwyn branch and co-leader of the Green Point branch, I coached members running and walking techniques, assessed their level of fitness, and assisted in the development of training and dietary requirements.

Sportsmans Warehouse | Apr 2001 - Oct 2002

Salesman

As a salesman in the running, cycling and tennis departments, I excelled in closing sales and add-ons, thereby assisting the store to reach its monthly sales targets. During this time, I completed a Nike apparel training course and also a Polar Heart Rate Monitor training course.

My Education

Take a look at my formal education

Certificate in Business Systems Analysis, Business SystemsGetSmarter | 2015
IMM Diploma in Marketing, Marketing, Management & CommunitcationVarsity College | 2006
Westerford High School | 2000

About Me

Nicholas Young

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