• Won first place out of 10 teams at the end of the year event by working as a team to achieve organizational goals. • Upskilled myself in data analysis and improved process to save 30% time using Power BI and D365. • Led and mentored a team of 75+ in Supply Chain, Warehousing, Operations and Distribution departments. • Coordinated 10+ trainings to finalize year-end reporting on time with all stakeholders. • Organized training for 75+ team members and achieved 90% alignment on KPI by taking full ownership of the roles. • Prepared a report with 100% accuracy by aligning the outcome with the team and working independently to identify and resolve errors in the report. • Monitored spot check on order processing, ensured process and shipment accuracy. • Daily comparison of in-bounded/processed SKUs/cycle count against inventory status and reduction. • Reassessment of warehouse and partner management reports for accuracy. • Monitored and enforced warehouse policies, shipping packaging and logistics guidelines. • Represented the supply-chain and managed cross-functional correspondence on audit related issues. • Kept details, recorded, reported all non-compliance in the supply-chain and proffered lean solutions to avoid repeated errors. • Conducted supply chain process optimization, eliminating errors while reducing operational costs. Result: 8% savings. • Ensured detailed process analysis using lean approaches to drive the design and implementation of end-to- end business processes for supply chain operations.

Konga Group | Jul 2020 - Jun 2021

Lead, Supply Chain Operations

• Monitored all products specifically procured to fulfill B2B/Corporate, ensured items were timely inbounded/cross docked and shipped accordingly. • Monitored and ensured overall prompt deliveries by constantly liaising with the courier partners to drive successful deliveries of all Konga shipments within stipulated SLAs. • Followed up on transfer orders requests and shipments to ensure timely processing and delivery. • Timely escalation of other operations related issues with concerned support units (After-sales, CET, Finance etc.) and seeking prompt resolution. • Monitored B2B/Corporate orders delivered, ensured escalation and resolution. • Constant monitoring of supply chain end-to-end operations. • Real-time Identification of operational bottlenecks.

Konga Group | Feb 2019 - Jul 2020

B2B Operations, Fulfilment and Credit Control Support

• Provided approved documents that enable drivers to timely pick up accurate products from vendor and drop off to scheduled destinations. • Fulfilled 10+ client purchase orders on short deadlines by prioritizing the task. • Ensured warehousing of merchant items for specific B2B and corporate sales. • Submitted sales invoice along with necessary documents to customer and receive acknowledged copy for finance documentation. • Prompt follow-up and provision of (POD) proof of delivery for closing out sales transactions. • Accurate documentation of activities on sales report drive. • Monitored cross-dock and document regularization.

Konga Group | Feb 2018 - Feb 2019

Bulk and Corporate Sales operation support

• Organized sales visits and negotiated contracts and packages. • Reviewed sales performance and ensured that monthly/annual targets are achieved . • Negotiated a deal that saved 20% by using my communication skills to persuade the client about the product’s benefits. • Represented the company at trade exhibitions, conferences and meetings. • Established new businesses and maintained accurate records.

Yudala Limited | Oct 2015 - Feb 2018

Customer Service Executive

• Interacted with Customers (through telephone, email, face to face etc.) to provide and process information in response to inquiries, request and order confirmation. • Achieved target by resolving 90% of customers’ complaints using my listening skills to make the customer feel valued and respond accordingly. • Obtained and evaluated all relevant information from internal departments to handle all customer product and service inquiries promptly. • Performed customer verifications, subscription, billing and set up new customer accounts. • Directed requests and unresolved issues to the Customer Service Manager promptly. • Ensured order confirmation and after sales support to customer.

Jumia Nigeria | Nov 2014 - Oct 2015

Customer Service Representative

• Used the in-house system to record necessary information and instigate actions as required. • Kept up to date with all the company's products, services and procedures. • Promoted the company’s products and services to customers. • Processed orders, applications and requests for information. • Efficiently listened and answered to questions and queries from customers.

My Education

Take a look at my formal education

Cyber Security, Introduction to CybersecurityCisco Networking Academy | 2023

Master of Business Administration - MBA, Business Administration and Management, GeneralUniversity of Lagos | 2017

BSc Applied Microbiology, Applied MicrobiologyVeritas University Abuja | 2013

About Me

As a data science newbie, I'm passionate about uncovering insights and patterns within data. With a strong foundation in math, I'm actively learning and aiming to make a positive impact through data-driven insights and innovation. Let's unlock this.

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