As a Analytics For All Tracked Fellow, over a four week period, (40+ Hours), we cover an introductory view towards analytics spanning Data Modelling, Business Fundamentals, Data Visualisations and SQL. Platform Technologies covered include: • Data Modelling (Lucid Chart + Dbdiagram.io) • Biz + Data Fundamentals (Excel) • Database Fundamentals (SQL) • Data Visualisation (Excel)

Everlance | Mar 2021 - Feb 2023

Senior Support Specialist

As a Senior Support Specialist at Everlance Inc., I utilized Zendesk to resolve reported ticket issues while maintaining a customer satisfaction rating of 99%. I analyzed customer feedback to identify areas for improvement and made recommendations to management. Additionally, I worked closely with the engineering team to escalate reported technical bugs, resulting in a significant reduction in support tickets.

Everlance | Mar 2020 - Mar 2021

Customer Support Specialist

In this role, I managed billing disputes and subscription inquiries and provided top-notch customer support for product users. I collaborated with internal teams to improve our product and customer experience, ensuring that our customers receive the best service possible.

SheLeadsAfrica.Org | Oct 2018 - Jun 2019

Branded Content Associate

I worked remotely to develop and execute digital campaigns in collaboration with Sales and Partnerships teams. I prepared, designed, implemented, and measured the success of digital campaigns for these brand partnerships. I also oversaw company quarterly campaign timelines, ensuring timely delivery with cross-functional teams. In addition, I created data-driven content strategies aligned with overall company goals and objectives, resulting in successful partnerships with Samsung, Mitsubishi, and Shea Moisture. I created branded content across multiple platforms that resonated with our target audience. Through my work, I demonstrated my ability to create successful digital campaigns that helped drive brand partnerships and engagement with our target audience.

SheLeadsAfrica.Org | Jan 2018 - Sep 2018

Digital Content Associate

As a Digital Content Associate at She Leads Africa, I managed social media content needs for 5 business lines and led weekly strategic meetings to drive content direction based on data and audience analysis. I also managed the development and deployment of masterclass programs and implemented targeted online and social media strategies to increase sign-ups for digital events. Additionally, I created and designed digital educational resources, including e-books, blog posts, and webinars, for masterclasses. Throughout my time in this role, I demonstrated a strong ability to effectively manage multiple projects, collaborate with cross-functional teams, and develop data-driven content strategies that align with overall company goals and objectives. My contributions helped drive brand awareness, customer engagement, and successful digital campaigns with partners like Samsung, Mitsubishi, and Shea Moisture.

My Education

Take a look at my formal education

Bachelor of Computer and Information Sciences, Business SystemsMonash South Africa | 2017

About Me

Passionate about leveraging data to enhance product & customer support experiences. Transitioning from Customer Support to Data Analyst/Engineer. Strong analytical mindset & proficiency in data manipulation/visualization. Seeking remote roles to make

Create Your Data Portfolio for Free