Analyzing data using statistical techniques and providing reports. Present information using data visualization techniques. Filter and clean data by reviewing computer reports, printouts, and performance indicators.

Tenece Professional Services | Mar 2019 - Dec 2019

SQL Database Administrator

Facilitating, completing, reviewing and uploading Computer Based Test (CBT) instruments to the server. Produce complete results of the Computer based tests (CBT). Prepare and submit Computer based test (CBT) reports using CBT log. Ensure proper setup of Computer based test (CBT) server. Configure and maintain database servers and processes, including monitoring of system's health and performance, to ensure high levels of performance, availability, and security. Independently analyze, solve, correct issues in real time and providing problem resolution end-to-end. Perform scheduled maintenance and support release deployment activities after hours.

Tenece Professional Services | Dec 2018 - Feb 2019

Service Desk Technician

Attended to customer’s over the phone, email and physical visits to provide solutions to technical problems. Performed diagnostic tests and troubleshooting to identify client's issues. Provided customer's with accurate information on products and services Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime. Carried out assessments to determine the need for changes in hardware/ software configurations. Educated clients on procedures, for resolving or preventing recurrence of a technical problem Acted as liaison between the IT unit of an organization and it’s clients. Prepared and presented reports to update management on IT support operations. Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. Responded to inquiries about hardware or software issues. Maintained applications/websites for clients.

Tenece Professional Services | Oct 2017 - Nov 2018

Customer Service Representative

Maintained positive, empathetic, and professional attitude towards customers, at all times via telephone conversations, support chats and ticketing application. Maintained a prompt response approach to customer's inquiries. worked both as a hybrid and remote customer care representative. Acknowledged and resolved customer's complaints. Processed orders, forms, applications and requests for clients Kept records of customer interactions, transactions, comments, and complaints. Provided feedback on the efficiency of the customer service processes. Ensured customer's satisfaction and provided professional customer support.

MultiChoice Group | Nov 2015 - Sep 2017

Customer Service Representative

Entertained customer's complaints on sales, installation, troubleshooting and services provided in digital satellite television. Provided accurate step by step information to customers on self services of digital satellite television. phone call communication with customers to address issues involved in digital satellite television. Fixed and provided assistance to customer's issues.

My Education

Take a look at my formal education

Bachelor of Science - BS, StatisticsAbia State University | 2015

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