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Paco Paez

Paco Paez

Certified

Data Scientist

Code2Trust

Technologies

My Portfolio Highlights

My New Project

Investigating Netflix Movies

My New Course

Introduction to Python

My New Project

Investigating Netflix Movies

Data adventurer, fearlessly exploring the vast landscapes of information.

My Work

Take a look at my latest work.

project

Investigating Netflix Movies

course

Introduction to Python

course

Intermediate Python

project

Investigating Netflix Movies

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Understanding Artificial Intelligence
Intermediate Python
Data Manipulation with pandas

My Work Experience

Where I've interned and worked during my career.

MSCI Inc. | Oct 2009 - Apr 2024

Vice President

Seasoned Technical Support Leader: Spearheaded comprehensive technical support and client service operations for MSCI's suite financial software tools, including RiskManager, BarraOne, Aegis, and Indexes. Orchestrated the onboarding and integration of new product offerings such as MSCI ONE and ESGM, enhancing First Response Times (FRT) during initial client inquiries. Resolved over 300+ cases annually, consistently achieving a CSAT score of 5 out of 5, and demonstrated exceptional problem-solving skills and unwavering dedication to client satisfaction. Leadership and Process Improvement: Directed the Managed Services offering for America's clients, closely collaborating with product development teams to integrate client feedback and significantly elevate service delivery. Bolstered client retention for over 600+ clients by designing and implementing tailored solutions and proactive support strategies. Served as the principal contact for the top five clients in terms of complexity and revenue, promptly and accurately addressing their needs, thereby driving business growth and strengthening client relationships. Technical Support and Solution Development: Delivered robust support for SaaS applications, REST and SOAP APIs, SFTP data distribution, and Snowflake data shares, while coding functional enhancements for existing clients to ensure secure and efficient data management. Developed and presented compelling demos and proof of concepts (POCs) that not only heightened client satisfaction but also achieved a 100% success rate in client integration of MSCI's APIs into their daily operations. Client Engagement and Pre-sales Support: Engaged with prospective clients to comprehend their investment strategies, crafting effective requests for proposals (RFPs), proof of concepts (POCs), and trials. Facilitated pre-sales activities by performing in-depth analyses, conducting training sessions and educating prospects on utilizing analytics to fulfill their business objectives.
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GoNet USA | Mar 2005 - Sep 2009

Senior Software Consultant

Implemented and managed the Solonis CRM application across multiple Banking and Credit Union institutions, enhancing customer engagement and operational efficiency. Delivered expert technical consulting and programming for marketing campaign implementations, significantly boosting Deposit & Loan growth, and increasing Client retention. San Juan, Puerto Rico Directed the process execution for the PAP2000 application, successfully issuing over $11 million in car insurance policies. Engineered and executed cost reduction initiatives, achieving annual client savings exceeding $1 million through strategic improvements and innovative solutions.

2005 IntraMart | Jan 2005 - Jan 2005

Sr. Analyst

Participated on the development of a custom Production Control system for a textile plant. Coded the integration of the system to MS Solomon. Developed the system catalog information. Participated on SQL Server 2000 fine-tuning. Developed ADO.NET database connections, queries and a stored procedure interface. Coded an importing module for the system using Excel automation. Skills: .NET, .NET Framework, Windows 2003 Professional, Windows 2000 Server, C#, XML, JavaScript, DHTML, HTML, ASP .Net Tool: IIS, Visual Studio .Net, SQL Server 2k, MS Project, MS Visio.; 2002 - 2004 GE Ddemesis-Softtek

Softtek | Jan 2002 - Jan 2004

GE Treasury Webmaster

• Supported and maintained over 60 critical GE Treasury Systems applications. GE Treasury is the largest corporate treasury department in the world. • Troubleshooted and maintained ASP 3.0, .Net, VBA and Office Automation applications. • Installed, troubleshooted and maintained ASP 3.0 applications running over Chilisoft on Unix servers. • Supported and maintained 2 intranet web farms (Load Balanced IIS 5.0 web servers, Crystal Services Cluster, Oracle8i and SQL Server 2000 Database Cluster) with Development, Quality Assurance and Production environments. • Supported and maintained 1 internet web farm (Load Balanced IIS 5.0 web servers with Jakarta Tomcat, Sybase Database Cluster) hosting the following sites: o http://www.gecapital.com o http://www.gedebt.com o http://www.gedirectcp.com o http://www.gedealercp.com • Developed, implemented and tested all web server DR plans for 2 intranet and 1 internet web farms.

GE Ddemesis | Jan 2001 - Jan 2002

Project Leader of GE Legal Applications

Project Leader of GE Legal Applications, RCDB database. • Supported the Restrictive Covenant Database (RCDB), a mission critical application of GE Corporate Legal, maintaining and exceeding the Service Level Agreements negotiated with the client. • Planned, designed and developed all the software enhancements of the RCDB, an ASP 3.0 application with a SQL Server 7.0 back end. • Acted as single point of contact for requirements and bug reporting of RCDB users worldwide. • Supported and maintained the Legal Home Page portal. • Planned, designed and developed all the software enhancements of the Legal Home Page portal, a DHTML and Flash intensive ASP 3.0 application with a SQL Server 7.0 back end. • Integrated the SQL Server user database with the IIS logs to follow up on web site usage. • Managed the projects transition from Time & Materials to Fixed Price schemes. • Project Leader of GE Travel Center Application • Supported the GE travel web farm, a mission critical application of GE Corporate Travel, maintaining and exceeding the Service Level Agreements negotiated with the client. • Administrated a Load Balanced IIS 5.0 web farm. • Planned the release of all software enhancements of the GE Travel portal.

Grupo NASA | Jan 1998 - Jan 2001

Ecommerce Project Leader

Developed business plans based in e-commerce. Planning of commercial and corporate sites. Developed three tier ASP applications using VBScript, Jscript and SQL Server. Statistical control of sites. Postmaster of the netclub.com.mx site. Tools: IIS 4.0 and IIS 5.0, Windows NT 4.0, Visual Interdev, SQL Server 7.0

Schlumberger Wireline & Testing | Jan 1997 - Jan 1998

Field Engineer

Managed the operation of an offshore exploration platform's service cell. Operated and controlled resistive, inductive and radioactive tools trough a computer interface. Tools: Windows 4.0, Proprietary Windows NT 4.0 and VMS logging systems.

My Education

Take a look at my formal education

Master of Business Administration - MBA, Accounting and FinanceUniversidad Tecmilenio | 2019
B. S, Electronics and Communications EngineeringTecnológico de Monterrey | 1996

About Me

Paco Paez

As an experienced Technical Leader and Software Consultant with extensive expertise in the fintech sector, I specialize in driving innovations in client services and optimizing technical systems to enhance business efficiency and client satisfaction.

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