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Pavel Ngaybe

Pavel Ngaybe

Certified

Msc Data Science Student

Grand Canyon University | Phoenix, AZ

Technologies

My Portfolio Highlights

My New Project

Analyzing Unicorn Companies

My New Project

When Was the Golden Era of Video Games?

My New Course

Case Study: Analyzing Customer Churn in Tableau

From Physics Teacher to Data Analyst: Bridging the Gap with Communication & Empathy

My Work

Take a look at my latest work.

course

Applying SQL to Real-World Problems

SQLTheory
project

Analyze International Debt Statistics

SQL
course

Case Study: Analyzing Customer Churn in Tableau

Tableau

My Certifications

These are the industry credentials that I’ve earned.

Data Literacy

Data Literacy

Other Certificates

Google Career Certificates Google Data Analytics Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

10Alytics | Oct 2024 - Present

Data Analyst

N/A

10Alytics | Aug 2024 - Present

Data Analyst Intern

N/A

CENTRAL ALARM, INC | Jan 2023 - Dec 2023

Field Service Data Analyst

Analyzed service call data, system diagnostics, and customer feedback to identify trends and predict potential issues. Provided recommendations for preventive maintenance strategies to reduce service calls and improve system uptime. Developed and maintained data dashboards to monitor key performance indicators (KPIs) such as service response times, first-call resolution rates, and equipment failure rates. Leveraged data analysis to optimize technician scheduling and dispatching for improved efficiency and better allocation of resources. Also analyzed equipment performance data to identify recurring problems and high-failure components. Identified areas for improvement in service delivery, by analyzing customer service data, including surveys and feedback forms. Then translated customer concerns and feedback into actionable insights to enhance customer experience. Created data-driven reports to track customer satisfaction trends and measure the impact of service improvements. Collaborated with field technicians to translate data insights into actionable recommendations for service procedures and preventative maintenance schedules. Prepared data-driven reports and presentations to communicate findings, trends, and recommendations to stakeholders. Maintained a strong understanding of field service technologies, data security practices, and data analysis techniques.
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Alorica | Jan 2022 - Dec 2022

Customer Journey Analyst

Customer Journey Mapping: Analyze customer touchpoint data (calls, emails, chats) across various communication channels to develop a comprehensive map of the customer journey for credit card accounts. Identify key touchpoints, pain points, and opportunities for improvement across the customer lifecycle (account opening, account maintenance, payments, fraud prevention, etc.). Customer Experience Optimization: Analyze customer interaction data to identify trends and patterns in inquiries, complaints, and feedback. Utilize data analysis to understand customer behavior, motivations, and pain points at different stages of the journey. Develop data-driven recommendations to streamline processes, improve customer satisfaction, and address friction points. Retention and Loyalty Analysis: Analyze customer account activity and interaction data to identify factors influencing customer churn and loyalty. Develop predictive models to identify at-risk customers and recommend targeted interventions to improve retention rates. Analyze the effectiveness of marketing campaigns and loyalty programs in driving customer engagement and satisfaction. Voice of the Customer (VOC) Analysis: Analyze customer feedback data (surveys, reviews, social media) to uncover customer sentiment and emerging trends. Translate customer concerns and feedback into actionable insights for improvements in product offerings, service delivery, and communication strategies. Develop and maintain a system for capturing, analyzing, and reporting customer feedback to various stakeholders. Collaboration and Reporting: Partner with cross-functional teams (marketing, sales, operations) to communicate customer journey insights and recommendations for improvement. Develop data-driven reports and presentations to communicate customer journey findings, trends, and recommendations to leadership.

Higher Ground a Resource Center | Mar 2021 - Jul 2021

Volunteer

Program Assistance: Assist program coordinators and staff with various tasks such as setting up activities, supervising students, and ensuring a safe and organized environment. Activity Facilitation: Lead or assist in organizing and facilitating a wide range of activities such as arts and crafts, sports, STEM projects, music, drama, and other enrichment activities. Role Modeling and Social Engagement: Be positive role models for students, inspiring them to develop important social and life skills. Engaging in conversations, promoting teamwork, and encouraging positive behavior are some ways volunteers can contribute to the social development of students. Transport students to and from the program location from their homes.

Catholic Community Services / Casa Alitas Program | Mar 2021 - Jul 2021

Volunteer

CASA ALITAS is a welcome center that provides humanitarian support and temporary shelter to asylum-seeking migrants who have been released into the United States. The center offers assistance to individuals and families, ensuring their basic needs are met and helping them to navigate the complex immigration process. Here are some key aspects of CASA ALITAS: Temporary Shelter: CASA ALITAS provides temporary shelter to migrants who have been released from immigration detention facilities. This includes a safe place to sleep, meals, and basic necessities such as clothing and toiletries. Basic Needs and Support: The center ensures that migrants have access to essential resources, including food, water, healthcare, hygiene products, and transportation assistance. They may also offer translation services to help migrants communicate their needs effectively. Case Management: CASA ALITAS offers case management services to migrants, assisting them with immigration paperwork, connecting them with legal resources and other support services, and helping them understand their rights and responsibilities. Medical and Mental Health Services: The center provides access to medical and mental health services, addressing any immediate healthcare needs and making referrals for ongoing care as necessary. This ensures the well-being and safety of the migrants during their stay at the center. Transportation and Travel Support: CASA ALITAS assists migrants in making travel arrangements to join their sponsor or family members in the United States. This may involve arranging bus or plane tickets, providing travel guidance, and connecting them with relevant transportation resources. Volunteer Support: The welcome center relies heavily on dedicated volunteers who provide various forms of assistance, such as preparing and serving meals, organizing donations, offering interpretation services, and providing emotional support to the migrants during their stay.

Effective Documentation | Aug 2017 - Jan 2021

Business Operations Analyst

Identify the operational needs of the organization by observing current workflows, reading company reports, and conducting employee interviews. Evaluate data to identify potential issues, calculate risk, and forecast outcomes. Developing Plans for Improvement: Use data analysis to develop new systems and alternative methods for conducting business. Recommending Strategies: Based on findings, recommend strategies for improving operations, reducing operational costs, and optimizing workflows. Implementing Improvement Strategies: Monitor the implementation of the recommended solutions to ensure they are effective and make further adjustments as necessary. Provide analytical and technical support to the management team by providing reports, analyzing economic trends, and identifying variances.

Ministry of Secondary Education | Apr 2012 - Dec 2020

Physics/Mathematics Teacher

Curriculum Planning: Develop syllabi, lesson plans, and educational content that align with the curriculum requirements. Organize instructional activities, demonstrations, and experiments to effectively teach physics concepts. Instruction Delivery: Deliver engaging classroom instruction using various methods such as lectures, discussions, demonstrations, and multimedia resources. Adapt teaching approaches to cater to different learning styles and promote student engagement. Student Assessment: Design and administer assessments to evaluate students' understanding of physics concepts and track their progress. Provide constructive feedback to help students improve their performance. Classroom Management: Establish a positive and inclusive classroom environment that promotes active learning and student participation. Manage student behavior and maintain a safe learning environment. Individualized Instruction: Assess student needs and differentiate instruction to meet individual learning requirements. Provide additional support or challenges as needed. Laboratory Supervision: Oversee laboratory activities, ensuring safety measures and adherence to experimental protocols. Guide students in conducting practical experiments to reinforce theoretical concepts. Academic Support: Provide tutoring to students who require extra help. Offer additional resources such as study guides and practice exercises. Collaboration and Professional Development: Collaborate with colleagues to develop and improve the physics curriculum. Engage in professional development activities to enhance teaching skills. Parent and Stakeholder Communication: Communicate with parents to provide updates on students' progress and address any concerns. Attend parent- teacher conferences as required. Engage in self-reflection and seek opportunities for professional growth. Stay updated with advancements in physics education, instructional technology, and teaching strategies.

My Education

Take a look at my formal education

Master of Science - MS, Data ScienceGrand Canyon University | 2025
Bachelor of Education - BEd, PhysicsUniversity of Bamenda | 2011
Lay Counseling - Ministry Terminally Ill People - ArchDiocese of
Diploma, Clinical Pastoral Counseling/Patient CounselingBamenda | 2013

About Me

Pavel Ngaybe

A highly motivated and results-oriented with a diverse background in education and a strong foundation in data analysis, machine learning, and statistical modeling.

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