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Pedro King

Pedro King

Manager

HCL Tech

Technologies

My Portfolio Highlights

My New Course

Python Toolbox

My New Track

SQL Fundamentals

My New Course

Python Toolbox

Algorithmic visionary, building bridges between data and knowledge.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

Python
course

Introduction to Python

course

Intermediate Python

course

Data Manipulation with pandas

Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Coursera - Google Data Analyst Professional

Skillsoft CompTIA+ Data

Digital Marketer Certified Analytics & Data Specialist

Google Google Analytics for Power Users

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Data Manipulation with pandas
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

HCL Tech | Apr 2024 - Present

Program Manager

N/A

Kraken Digital Asset Exchange | Mar 2019 - Nov 2022

Data Analyst

- Created data modeling standards and procedures. - Presented data models to business teams for review. - Performed detailed data validation spanning several different international projects. - Worked with complex datasets and trained new hires to work with them as well. - Performed in-depth data validation on data from various suppliers. - Served as the primary contact for client service teams for several different projects. - Merged data with existing data sets, careful to keep old data sets and documentation. - Communicated effectively with project management regarding issues and needs for projects.
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Coalition Technologies | Nov 2018 - Feb 2021

Reporting Analyst

- Writing comprehensive bi-monthly SEO campaign reports and initial SEO campaign reports for clients - Proofread and QA campaign reports completed by other team members - Provide strategy insight and analysis of trends and opportunities for client campaigns - Track internal to do’s / deliverables as well as campaign metrics and regularly provide status reports to other teams and stakeholders - Develop/create monthly special reports for clients regarding SEO best practices - Attend client campaign kickoff calls and present data, as needed - Review technical site audits and create in-depth initial SEO reports - Manage multiple projects with competing priorities by maintaining deadlines - Interpret data and present it in a comprehensive and easy-to-understand way

Kraken Digital Asset Exchange | Jul 2018 - Mar 2019

Administrative Assistant

- Travel arrangements for off-site meetings for over 50 people - Calendar Management for Executives - Initial creation of reporting dashboards / KPIs - Worked as a liasion and point of contact between executives and team members

Xerox | Jun 2016 - Jul 2017

Manager, Shared Capabilities

Capabilities: Office Short Term Rentals, Managed Services Helpdesk, XPS Contracting, Coverage Analysts, Lead Generation and Reporting Analyst at Xerox. * Successfully transitioned 6 different operational processes which resulted in 10 new team members hired and 4 different positions opened in GT site. * Key contributor to a LEO-US GT Organizational Operational excellence and productivity driving initiative at Xerox. * Facilitated and created training material for new team members and also fellow Managers. * Automation of current processes * Implementation and improvement of KPIs * Provided detailed monthly departmental reports and updates to senior management. * Provided a high level of product and leadership support to representatives and clients. * Extensive knowledge on Xerox solutions and pricing.

Xerox | Nov 2014 - Jun 2016

Manager, Sales Administration

* Successfully managed and monitored the activities of 16 team members * Facilitated and created training material for new team members and also fellow Managers * Automation of current processes * Implementation and improvement of KPIs * Provided detailed monthly departmental reports and updates to senior management * Provided a high level of product and leadership support to representatives and clients * Extensive knowledge on Xerox solutions and pricing * Customer loyalty improvement by communicating with them and obtain their feedback and act on it to improve satisfaction

Xerox | Oct 2013 - Nov 2014

Virtual Sales Administrator

* Extensive knowledge on Xerox solutions and pricing. * Outbound calls to customers to research their needs and provide the best available solution. * Proposals creation * Process new orders, third party quotes, removals, cancellations, ViaXerox Moves * Manage order tracking * Attended QBR and MBR meetings to provide support to sales team * Internal tools proficiency (EMP, IMP1, Way Cool Tool, Valuequix…) * Solutions proposals to sales teams based on constraints and availability of equipment

Transactel | Feb 2011 - Oct 2013

Multilingual Operations Team Leader - German, English and Spanish

• Successfully managed and monitored the activities of 24 team members. • Created training manuals targeted at resolving even the most difficult customer issues. • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. • Provided detailed monthly departmental reports and updates to senior management. • Provided a high level of product and leadership support to representatives and clients. • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Officient | Jun 2009 - Feb 2010

Project Manager - Virtual Services Department

• Defined project deliverables and monitored status of tasks. • Drafted action plans and led meetings with department executives to review project status and proposed changes. • Delivered status reports to stakeholders for budgeting and planning purposes. • Developed slideshows and other forms of media to present project progress to the executive team. • Acquisition of new clients for Virtual Services Department. • Hired new Team Members as needed.

Pedro King | Feb 2002 - Jul 2009

Professional Translator

• Professional Translator, Proofreader and Transcriber with over 9 years experience in all fields. • Managed the day-to-day tactical and long-term strategic activities within the business. • Reviewed and approved billing invoices and expense reports. • Recruited and hired new staff each time it is required based on workload. • Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.

My Education

Take a look at my formal education

MBA, Business in BusinessESI - School of Management | 2026
Bachelor of Business Administration (BBA), Business Administration and Management, GeneralESI - School of Management | 2014

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