• Compiled and translated relevant customer data from multiple sources, improving data accuracy and enabling more informed commercial decision-making.

Claro RD | Apr 2022 - Aug 2023

Sr. Analyst - Customer Retention

• Took charge of the many ongoing Reports and Dashboards used to communicate to the stakeholders the current customer's behavior.

Claro RD | Jan 2019 - Mar 2022

Sr. Analyst - Operational Expense Controlling

• Had the responsibility of compiling, analyzing and reporting the monthly, quarterly and yearly operational expenses of the whole Provisioning and Maintenance of Fixed Services division. • Maintained constant communication and interaction with the Accounting and Budget departments, seeking to get aligned with our monthly and yearly numbers and results.

Claro RD | Sep 2016 - Dec 2018

Jr. Analyst - Field Operations

• Responsible for creating the whole Reporting and Documenting structure related to the operational expenses of the Field Operations department.

Microsoft Mobile Devices CARICAM - GomezLee Marketing | Aug 2012 - Jun 2015

Jr. Business Analyst

• Part of the first BI and Data Analytics team for the Sales & Retail team of the whole Central American and Caribbean region, responsible for creating and maintaining various reports, dashboards and KPIs used to find out the status of the brand and its competitors.

My Education

Take a look at my formal education

B. A. in EconomicsUniversidad Autónoma de Santo Domingo | 2015

About Me

Data Analyst with a degree in Economics, currently living in Orlando, Florida. I've been working in Data Analytics for over 10 years, in both local and multinational companies. I have experience using tools like SQL, Power BI, Tableau and Excel.

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