- Provided exceptional customer service to over 150 customers during busy weekend shifts, resulting in positive reviews and repeat business. - Increased sales revenue by 10% by recommending new menu items to customers and effectively upselling premium dishes. - Demonstrated exceptional attention to detail by accurately delivering food and drinks to tables without any errors. - Proactively addressed customer concerns and complaints, resolving issues quickly and professionally to ensure customer satisfaction. - Collaborated effectively with other staff members to ensure a seamless and enjoyable dining experience for customers. - Took detailed food and drink orders from customers and delivered them promptly and accurately, exceeding expectations for service quality.

Jackies Cafe Paddington | Aug 2022 - Present

Waitress

- Greeted customers provide service. - Prepared and served hot and cold drinks such as coffee, cold drinks, frappes, smoothies. - Washed plates, cutlery and utensils. - Operated a point-of-sale terminal and EFTPOS machine. - Took orders from customers. - Cleared up used dishes and cutlery from tables and wiped them down, ready to reset. - Refilled drink fridges and snack displays.

Hurricane's Grill | Feb 2022 - Sep 2022

Waitress

- Completed customer service for up to 150 people during fast-paced weekends, ensuring timely and accurate orders and maintaining a positive customer experience. - Increased sales revenue by 10% by recommending new menu items to customers and upselling popular items. - Managed all kitchen supplies and inventory to ensure efficient operations and no shortages. Coordinated with staff members to achieve fast-paced service and a smooth dining experience for customers. - Demonstrated exceptional communication and interpersonal skills in taking accurate food and drink orders from customers and delivering them promptly.

Riccoco Associates Co.,Ltd. | May 2021 - Mar 2022

Co-Founder

- Successfully co-founded a startup, achieving 40 new customers within 6 months and driving 200% revenue growth in the same period. - Collaborated with other co-founders to develop a deep understanding of our products and services, and provided insights and recommendations to improve them based on customer data and feedback. Introduced 10 new strategic partners to the company, expanding our network and driving new business opportunities. - Streamlined company workflows and operations, utilizing analytics tools and data-driven decision-making strategies to improve efficiency and drive cost savings.

ETM Tech (Thailand) Co.,Ltd. | Dec 2018 - Apr 2021

Sale Engineer

- Increased revenue by 25% through effective relationship-building with new and existing customers, as well as data-driven decision-making strategies. - Maintained customer retention rate of over 60% annually by delivering exceptional service and support. - Presented and analyzed product features and benefits to help customers make informed purchasing decisions and compared them with competitors' offerings. - Added over 20 new products to customer repeat orders, driving increased revenue and customer satisfaction. Coordinated with two manufacturing partners to implement solutions simultaneously, optimizing production efficiency and reducing costs. - Assisted customers in enhancing their production capabilities by recommending and implementing better solutions. - Solved production line problems using engineering concepts, resulting in improved productivity and reduced downtime. - Conducted product deliveries to customers, ensuring on-time and accurate shipments. Closed sales with 300% of sales margin, exceeding sales targets and contributing to company profitability. - Coordinated with more than 10 foreign suppliers to ensure timely and cost- effective delivery of materials and products.

ETM Tech (Thailand) Co.,Ltd. | Dec 2018 - Jun 2019

Sales Specialist

N/A

iProspect | Apr 2018 - Jul 2018

Online Media Planner

N/A

My Education

Take a look at my formal education

Postgraduate Degree, Business Analytics Kaplan Business School | 2024

Lonsdale Institute | 2022

Universal English College | 2022

Bachelor of Arts Program in Journalism and Mass Communication, Faculty of Journalism anf Mass Com...มหาวิทยาลัยธรรมศาสตร์ | 2018

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