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Iván Ruiz Quintero

Iván Ruiz Quintero

Customer Service Supervisor

Kenvue

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Course

Introduction to Power BI

My New Track

Data Analyst

Data whisperer, unlocking the secrets hidden within the numbers.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Data Visualization in Power BI

course

Introduction to DAX in Power BI

course

Introduction to Power BI

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Power BI Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Power BI
Introduction to DAX in Power BI
Data Visualization in Power BI
Case Study: Analyzing Customer Churn in Power BI

My Work Experience

Where I've interned and worked during my career.

Johnson & Johnson | Oct 2022 - Present

Customer Service Supervisor Deputy

Supervise 6-member team in logistics coordination for pharmacy clients, wholesalers, and top customers in Spain and Portugal. Generate Tableau and PowerBI reports for top customer service KPIs, using M and DAX languages. Design reports with UI focus for improved readability. Implement automation processes with Excel VBA and Python to enhance order management and reporting times, boosting operational efficiency.
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Johnson & Johnson | Jul 2020 - Oct 2022

Senior Customer Service Specialist

Manage OTC product orders for pharmacies, wholesalers, and hospitals, ensuring timely fulfillment. Develop weekly stock reports, aiding sales decisions and strategic planning. Collaborate with demand planning to align forecasts and stock levels, enhancing inventory efficiency. Coordinate with central warehouse on order management to optimize logistics and improve customer satisfaction.

BlueLink International CZ | May 2018 - Jun 2020

CRM Advisor

Focused on aviation cargo logistics, analyzing shipment rates and resolving billing discrepancies. Utilized Excel VBA to automate reports, reducing workload by 25% and enabling expanded support to colleagues in other markets, thereby enhancing our team's productivity.

Neumaticos las Delicias S.L | Apr 2012 - Apr 2018

Sales Representative and Front Office Management

Led accounting and admin in a tire sales and installation business, introducing an appointment system to optimize service times and capacity, resulting in a substantial uplift in customer satisfaction and Google ratings (Around 4.8 points)

My Education

Take a look at my formal education

Diploma in BussinessUniversity of Málaga | 2012

About Me

Iván Ruiz Quintero

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