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Ahsan Rizvi


Insights Analyst

Deakin University


My Portfolio Highlights

My New Course

Introduction to Python

Data detective, solving mysteries with analytical prowess.

My Work

Take a look at my latest work.


Introduction to Tableau


Communicating Data Insights


Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Data Literacy

Data Literacy

AI Fundamentals

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Deakin University | Jul 2022 - Present

Student Insights Analyst

• Manage data assets and information access to student records, enquiry lists, sensitive files, vital reports, and other educational data stored in various data sources, including local servers and external cloud. • Take data fluency and literacy initiatives by sharing skills and knowledge among team members through training, mentoring and engagement sessions to create a collaborative and data-aware environment. • Organise periodic summits for teams and experts with the University to share ideas and build networks. • Foster collaborative relationships with multiple stakeholders to identify organisational goals and requirements. • Lead the Insights team in various projects to attain organisational performance and experience improvement goals. • Implement qualitative and quantitative data analysis techniques using SQL, Python and R. • Partner with stakeholders and domain experts to connect data inferences to real-world events. • Extract and clean relevant data from multiple sources like Oracle, ServiceNow and Qualtrics database to prepare for insight discovery based on the requirements and goals set by university stakeholders. • Gather insights on data integrity, policy adherence, staff workload, student pain points and education journey. • Conduct deep dives and quick analyses to identify and implement continuous improvement projects and activities. • Design dashboards on Tableau, Power BI and ServiceNow for the concerned team to monitor performance and identify opportunities to enhance the student experience, staff performance and organisational advancement. • Develop visualisations of trends and insights following the project goals to communicate vital information with appropriate product and service recommendations to enhance the student experience. • Maintain Jira and Service Now ticket logs through agile practices to deliver projects and solutions effectively. • Create reporting frameworks to establish an organised, transparent, and streamlined access to performance metrics. • Perform government reporting tasks, including Tertiary Collection of Student Information (TCSI) and CGS.
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Bega Cheese Limited | Dec 2021 - Jul 2022

IT Architecture and Operation Support Analyst

• Design Capability Development programs to enhance IT solution outcomes. • Support client network with all IT infrastructure, financial reconciliation and business solutions addressing the client pain points. • Maintain operational, functional and technical System Architecture across multiple solutions and clients Service-Centric Product-Service Systems A Tool to Demonstrate the Multiplication Operation in Computers • Collaborate with diverse teams, partners, clients and stakeholders to develop and improve value delivery. • Analyse the client requirements and potential solutions to negotiate the IT solution decisions and designs.

Bega Cheese Limited | Jan 2021 - Dec 2021

IT Operational Solutions Analyst - Manufacturing Systems

• Enhanced the manufacturing execution system (MES) solution to improve production efficiencies and reduce waste generation through lean practices. • Improved solutions' adherence to quality, safety, and ethical standards by iteratively auditing the good manufacturing practices • Managed end-to-end integration of SCADA, control systems, HMI and UI using APIs based on client demand for dairy beverages manufacturing • Analysed and troubleshot system bugs using situational problem-solving, root-cause analysis and hazard analysis critical control points principles • Conducted data analysis using SAP, Excel and Power BI to identify opportunities for process improvements and waste reduction • Supported and motivated team members in maximising efficiencies with personal well-being • Incorporated leadership and management skills to supervise (secondment) the processing team in achieving KPI while adhering to 5S and WHS • Mentored new team members in developing their skills by conducting peer sessions on IT solutions for manufacturing systems • Redesigned components of warehouse management system (WMS) solution by analysing usage data to increase the space efficiency • Proposed and developed solutions and apps to automate various manual tasks that eliminate human errors

Lion | Aug 2017 - Jan 2021

IT Solutions Specialist - Manufacturing Operations


Sultan Qaboos University | Sep 2014 - Feb 2017

Research Assistant - Information Systems Solutions

• Involved in three government-funded IT projects on e-Government service maturity, Cyber-physical system security and Tourism development. • Led and managed the research teams with 3 to 5 members each under the supervision of the respective principal investigators to achieve research goals. • Executed extensive studies and systematic literature reviews on embedded systems, wireless sensor networks, smart grids, information systems security, trust and risk management, tourism solutions and e-governments service quality. • Collaborated with government officials, external clients, internal researchers and prospective users to negotiate and design robust IT solutions that provide the required e-government, tourism and smart-grid services. • Obtained pragmatic experience in requirements elicitation, research application, agile delivery, design decision-making, and constraint management while building solution prototypes and versions. • Integrated Arduino boards, Picolog, ZigBee modules, ns2 and Matlab & Simulink programming, layer-specific cyber security, web development and wireless transmission technologies to develop appropriate best-in-class and in- line solutions. • Conducted laboratory sessions, delivered lectures, designed assessments, evaluated student tasks and provided constructive feedback to undergrad students in IT and Computer Engineering.

GITACS LLC | Jun 2012 - Sep 2015

IT Solutions Developer - Telecommunications

• Assigned as a contractor to Oman Telecommunications Company to develop internet solutions for business and residential customers. • Designed, installed and troubleshoot solutions for ADSL, PSTN, PABX and wireless networks based on customer requirements and needs. • Delivered LAN solutions for small-business clients by integrating the ISP, modems, routers, servers and objects of the internet of things.

Al Fikra Global Solutions LLC | Jan 2012 - Aug 2012

IT Solutions Consultant - Telecommunications


My Education

Take a look at my formal education

Graduate Certificate, Higher Education (Learning and Teaching)  · (MarchDeakin University | 2023
Graduate Certificate, Artificial IntelligenceDeakin University | 2022
Doctor of Philosophy - PhD, Smart Product-Service System DesignUniversity of Technology Sydney | 2021
Master of Science (MSc), Electrical and Computer Engineering  · (SeptemberSultan Qaboos University | 2015
Bachelor of Engineering (BE), Electronics and CommunicationBirla Institute of Technology, Mesra | 2012

About Me

Passionate about data analysis, visualization, and strategic decision-making. Excel in insights for client experience, team performance, and policy adherence. Developed smart solutions for dynamic settings. Customer-centric with analytical mindset. E

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