Responsible for conducting weekly and monthly reports of social media metrics, developing and implementing new qualitative models to efficiently report data to clients, and used various statistical techniques to collect, analyze, and interpret data for various social media platforms. Conducted more than 20 competitor analysis audits for social media marketing campaigns to gain new clients. Gathered data on competitors' social media presence, engagement metrics, content strategy, and advertising campaigns. As an advertising specialist, responsible for Google management and SEO, as well as Planning, targeting, executing, monitoring, optimizing, and reporting of campaigns. Using tools such as Hootsuite, Microsoft Excel, Google Analytics, and Google Drive to analyze data.

Brick House Tavern + Tap | Mar 2022 - Jan 2023

Server

Provided exceptional customer service to ensure a positive dining experience for patrons at Brick House Tap and Tavern. Demonstrated in-depth knowledge of the menu, including food and beverage offerings, to make recommendations and address customer inquiries effectively. Took and delivered orders accurately and efficiently, ensuring timely service and customer satisfaction. Effectively handled multiple tables simultaneously while maintaining a professional and attentive demeanor. Collaborated with the kitchen and bar staff to ensure smooth communication and timely delivery of food and drinks. Implemented upselling techniques to increase revenue and promote featured menu items. Managed cash and credit card transactions, maintaining accuracy and accountability. Assisted in setting up and breaking down the dining area, maintaining a clean and organized environment for guests. Resolved customer concerns and complaints promptly and professionally, striving to achieve positive resolutions. Contributed to team efforts, supporting fellow staff members during busy periods to ensure a cohesive and efficient service.

Barnes & Noble, Inc. | Jan 2022 - Aug 2022

Customer Service Associate

N/A

Darden | Jan 2021 - Feb 2022

Server

N/A

Wawa, Inc. | Nov 2019 - Feb 2022

Customer Service Associate

N/A

Darden | Mar 2019 - Aug 2020

Hostess

Greeted customers, cleaned and prepared tables, upheld a high standard of customer service, coordinated seating and organized reservations, accommodated and managed parties.

Senior lifespan's | Jun 2018 - Feb 2019

Server

Handled a high level of the residents residing in the senior living residence, took orders, prepped lunch and dinner, served food, checked on the residents frequently, bussed tables, and kept the dining room clean and sanitary.

My Education

Take a look at my formal education

Bachelor's degree, MarketingThe College of New Jersey | 2023

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