As a Senior Data Analyst, I am responsible for turning raw data into compelling stories and key insights that demonstrate the business impact of our tools as well as improvement areas for our customers. Additionally, I work with customer success managers, clinical and marketing teams, and product managers in research and analysis for new product use cases, designing and building dashboards, and case studies. Accomplishments: - Applied UX research methods including interviews and personas to create dashboards for customer success managers to measure and track customer engagement and riskiness - Used a "build, measure, learn" approach to inform strategy and execution of transitioning tasks to a new team. This helped reduce workload for the analytics team by 50% - Partnered with marketing and clinical teams to create case studies on various topics, including post-acute rehospitalizations and HHCAHPS (linked below) - Used R and SQL to improve efficiency of custom reports and analyses, cutting delivery time from 3 hours to 30 minutes - Identified an opportunity to improve analytics education and spearheaded training initiative for Customer Success Managers and Implementations teams - Defined UX metrics for measuring success of products using the Google HEART framework

CipherHealth | Aug 2016 - Present

Account Strategy and Analytics

• Created analyses of acute and post-acute patient outcomes identify opportunity areas and strategy for improving patient experience • Postgres SQL for data pulling and Excel for data cleaning and organizing • Identified new types of outcomes analyses and areas of interest for new verticals, including post-acute and ambulatory care • UX research and strategy including usability testing, user interviews, journey mapping, and personas/scenarios to help improve design of data-related products

i3 Health | Oct 2015 - Aug 2016

Content Strategist

i3 Health is a Continuing Medical Education company focused on enhancing the proficiency of multidisciplinary cancer care teams. As a Content Strategist, my responsibility was to identify gaps in cancer education through internal surveys and assessments as well as literature reviews, and present findings to grant foundations via gap analyses and needs assessments. Additionally, I reviewed and fact-checked all course content for accuracy and fair balance, interviewed healthcare providers on gaps in cancer care, and tracked course performance and effectiveness with Google analytics and survey data. Accomplishments: - Increased team efficiency by implementing an in house project management system - Curated, fact-checked, and prepared content for multiple 2 day conferences - Updated and improved company style guide - User interviews (with Oncology professionals) to gain insights on the greatest challenges facing cancer care - Improved company websites and online Learning Management System UX based on usability test and heuristic evaluation findings

i3 Health | Sep 2014 - Oct 2015

Research Assistant

Accomplishments: - Content and UX strategy for launching and managing an online open-access peer-reviewed nursing journal - Documented requirements, create process and workflow diagrams for digital publishing and peer review of online journal - Created business cases for funding of oncology professional education, based on review of available research on cancer and cancer side effects - Fact-checked manuscripts of CME content with best available data and amend appropriately

University of Michigan Health Management Research Center | May 2013 - Aug 2014

Behavioral Scientist

The Center for Health Communications Research (CHCR) is a center for research and innovation in digital health and behavior change interventions for various patient populations. As a Behavioral Scientist, my work here included: - Applying health behavior change models to the UX and content development of digital health applications, covering both wellness/prevention and chronic disease management - Creating digital health interventions for patients, in collaboration with other behavioral scientists, health professionals, and designers - Usability testing and heuristic evaluation of patient applications - Crafting plain language content for various patient populations using multiple writing styles, via Blogs, Text/SMS, and social media - Reviewing qualitative data from interviews, focus groups, and literature reviews to create user requirement, personas, and tailored content - QA Tested website & mobile applications and documented errors as a member of test team

OPT Physical Therapy | Jun 2007 - Aug 2012

Claims and Medical Technology Specialist

• Trained in use of the new patient management and claims system and taught all other employees in use of the system. Lead transfer of all patient data from older software to new Advanced MD software. • In charge of billing and Accounts Receivable. Keeping track that all payments and insurance claims go out in a timely manner. Root cause analysis of missing information, business performance, and patient outcomes • Extensive writing and documentation including Policies and Procedures, system and user documentation for Advanced MD system implemented at the clinic. Intimately familiar with functionality and behavior of computer systems. • Experience working with directly with patients on self-lead exercises.

Columbia University Mailman School of Public Health | Jun 2010 - Aug 2010

Intern

• Independently wrote own Research Paper using both Quantitative and Qualitative Data from CHAIN o Explored most common reasons for which unemployed PLWHA do not seek employment. o Purpose was to find out if fear of losing unemployment or disability benefits was a large factor in keeping people out of work. o Conducted statistical analysis of data using SPSS software. • Assisted in literature reviews to collect data and information for PI to use in future presentations and reports • Gathered and organized information on NGOs for correspondence with CHAIN.

My Education

Take a look at my formal education

Master's Degree, Health Behavior and Health Education with certificate in Health InformaticsUniversity of Michigan School of Public Health | 2014

Graduate Certificate, Health InformaticsUniversity of Michigan - School of Information | 2014

BA, Major: Biology Minor: Health and SocietyUniversity of Rochester | 2011

High School Diploma Newark Academy | 2007

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