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Shashi Bhushan

Shashi Bhushan

Senior Business Analyst

Pharmeasy | Bangalore, India

Technologies

My Portfolio Highlights

My New Project

The GitHub History of the Scala Language

My New Course

Introduction to Python

Analytical pathfinder, blazing trails to new insights and discoveries.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Introduction to Python

course

Intermediate Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

PharmEasy | Apr 2022 - Present

Senior Business Analyst

- Planned and lead the new order management system migration of Dashboards, reports, and triggers from Redshift to Hive. Also, design the schema and data source mapping from old to new OMS. - Build the Customer Support Dashboard which helps businesses to track KPIs around interactions of customers with a support agent. This Dashboard helps in taking many key business decisions around agents' Planning, self-serve improvement, and NPS improvement for PE. - Lead the Fraud verticals and worked on developing different fraud trackers and real-time micro services to identify different fraud and abuse happening at the PE platform. Developed both real-time and offline fraud detection mechanism which identifies potential fraud customers. - Worked on critical cost-cutting projects and product improvement projects that helped businesses in achieving profitability and customer experience.
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PharmEasy | Apr 2021 - Apr 2022

Business Analyst

related Dashboard to track the utilization and performance of ML doctors at Pharmeasy. - Build the Franchise growth Dashboard to track KPIs around franchisees' performance, franchisees' onboarding, and Medlife customer acquisition visibility. Helped businesses draft schemes and programs to acquire ML customers on the PE platform. - Worked on Multiple critical analyses which help businesses to take key decisions in order to develop product features and worked across vertical teams to help them make data-driven decisions.

WhiteHat Jr | Oct 2020 - Mar 2021

Business Analyst

- Capacity Planning for No Laptop and Angel leads team to optimize agent cost, leads conversion, and maximize revenue generation to achieve target revenue and build sustainable team to handle leads across sources. - Build a live dashboard to assist sales VPs and respective team leads along with their SM to track progress wrt to projected hourly input and output. - Build RCA Framework Dashboard for No Laptop and Angel leads the team to assist higher management to track the important KPIs and performance across the funnel. Helped Business to identify and trace down the issues in the funnel from lead acquisition to lead conversion. - Build a Fraud tracking framework that helps higher management to identify referral frauds happening at the platform. Helped businesses to improve the different policies and schemes. - Performed A/B Testing to assess the performance of 1:6 and 1:2 programs. Helped higher management in taking critical decisions around product features and program finalization.

ICICI Bank | May 2019 - Oct 2020

Business Analyst

- Automated 80% of reports and Dashboard which requires human intervention in order to trigger updated data. - Optimised 70% of the old legacy codes and improves the execution by almost 60%. Worked with the NRI product team to design and implement important dashboards and Reports in order to have the visibility of annual targets and growth. - Lead a team of 4 people who mostly work around maintaining the reports and dashboards. Helped them in choosing the right approach to solve analytical problems. - Assist the Business team in automating multiple reports and dashboards across different analytics vertical.

My Education

Take a look at my formal education

Bachelor of Technology in ITIndian Institute of Information Technology Vadodara | 2019
High School , Mathematics and ScienceWoodbine Modern School - Darbhanga | 2014

About Me

Shashi Bhushan

Experienced data analyst specializing in customer experience, fraud, marketing, and sales analytics, skilled in SQL, Python, Data Visualization, and Business Analysis, and passionate about leveraging data to drive business outcomes.

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