• Administrating SQL scripting for enterprise application to integrate data from multiple data sources. • Developed 7 complex database processes with SQL containing batch and extract, transform, load data in Excel and Tableau. • Collaborate with 8+ senior executives for developing solution management on SQL schemas, data modeling, and database design. • Developing 10 solutions by deploying SQL Server, Microsoft Excel, and Tableau to resolve clientele requests. • Gathering requirements and orchestrating design, development, testing, and documentation as required.

ASM Research | Apr 2022 - Oct 2022

Participant Service Representative II

• Responsible for providing outstanding call center service towards participants by answering questions, handling feedback concerns, and resolve troubleshooting issues. • Handle high volume of inbound and/or outbound calls while providing a positive experience to each participant. • Initiate and complete financial transactions associated with loans, RMD, and withdrawals. • Provide thorough status updates by reviewing previous cases, activity, comments, or complaints.

ASM Research | Sep 2021 - Apr 2022

Customer Service Specialist I

• Handle 20+ inbound call per day, answering customer inquiries, and resolving issues through telephone or email. • Responsible for providing customers with progress of application by tracking, measurements, and reporting. • Resolve complaints from customers related to application delays, mistakes, and lost documentation. • Assist customers in uploading documents into account, submit email, and provide website navigation.

Taylor Communications | Nov 2018 - Apr 2020

Financial Assistant

• Performed cost accounting functions of month end closing. Research and analyzed extensive account level analysis for actual/forecast variances. • Proactively resolve issues pertaining to shipments, payroll, account receivables, and/or material cost.

TechFix-IT, LLC | Jun 2016 - Nov 2018

Business Administrator

• Provide technical guidance and strategic recommendations regarding data- related decisions and projects. • Provide informative business guidance and strategic recommendations using data-related decisions using data analysis.

The Healing Sanctuary Institute of Texas | Nov 2017 - Oct 2018

Business Office Manager

conduct trend analysis on retail metrics, especially, relating to driving sales revenue and customer retention. • Provide excellent in-person customer service by responding to customer questions, solve problems, and foster lasting relationships.

Trilogy Diagnostics | Aug 2016 - Jun 2017

Senior Data Analyst

• Execute managing data files generated by analytical systems by retrieving data and analyzing data from Oracle, PostgreSQL, and SQL Server. • Provided technical guidance and strategic recommendations regarding to computational analysis in DBMS, Mainframe, Open Systems, Network Systems, Peripherals, and Monitoring Systems.

Arlington Orthopedic Associates | Aug 2015 - Jun 2016

Senior Data Analyst

• Provided technical guidance to computational analysis in DBMS, Mainframe, Open Systems, Network Systems, Peripherals, and Monitoring Systems. • Directed in managing data files generated by analytical systems by retrieving data and analyzing data from PostgreSQL and SQL Server.

SPECTRUM DIAGNOSTIC LABS, LLC | Mar 2015 - Jun 2015

Senior Data Analyst

• Directed in managing data files generated by analytical systems by retrieving data and analyzing data from AAC (Analyst Administrator Console) Server Database. • Directed in compiling data to analyze results, preparing reports, equipment maintenance and troubleshooting.

Frontier Toxicology, Ltd. | Feb 2013 - Dec 2014

Data Analyst

• Collaborate in managing data files generated by analytical systems by retrieving data and analyzing data from PostgreSQL and SQL Server. • Handle compiling data to analyze results, preparing reports, equipment maintenance and troubleshooting.

My Education

Take a look at my formal education

Master's degree in Data ManagementWestern Governors University | 2023

Master of Business Administration in MBA, ManagementWestern Governors University | 2020

Bachelor of Science in Biology/Biological Sciences, GeneralUniversity of Texas at Brownsville | 2012

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