● Set up NAS RAID 1 system and automated company-wide data backups to establish secure physical data infrastructure. ● Served as Microsoft 365 Administrator, enforcing access controls and permissions by managing Entra user accounts, groups, and SharePoint sites. ● Strengthened data security posture with MFA, encryption protocols, and password policies using Microsoft Entra. ● Maintained data integrity by cleaning, verifying, and organizing datasets to support accurate reporting and in-depth analysis ● Conducted rigorous internal audits of subscrip

LoveSac | Nov 2024 - Feb 2025

Data Analyst- Retail Operation (Contract)

● Automated weekly reporting workflows using Power Automate and Office Scripts, reducing processing time by 85%. ● Supported logistics and finance teams by maintaining databases, monitoring KPIs, and conducting UAT testing during Microsoft Fabric integration. ● Built Power BI dashboards and Excel models for year-over-year comparisons by week, period, and quarter supporting strategic sales planning. ● Identified customer purchasing barriers via data trend analysis, enabling actionable recommendations that improved sales performance. ● Collaborated cross-functionally to improve operational visibility and streamline reporting processes across customer operations. ● Developed Power BI dashboards and Excel models to track DTC sales and deliver strategic year-over-year comparisons.

Nafshi Inc | Jun 2024 - Jul 2024

Data Analyst

● Advised on data strategy, including ETL and EDA planning, to help track KPIs related to mental health program impact. ● Developed strategic plans for analytical frameworks and data visualizations to guide program evaluation and inform community service improvements. ● Directed Nafshi staff on data collection and used advanced wrangling techniques for normalized, reliable data. ● Established baseline metrics for continuous monitoring and improved community service outcomes.

Bangor Savings Bank | Dec 2019 - May 2022

Sr. Customer Service Specialist

● Delivered security training on phishing, MFA, voice authentication, and data encryption to an 11-member team. ● Supported fraud detection efforts by analyzing transactional data patterns and voice biometrics; enhancing customer protection protocols to mitigate fraud and risk. ● Maintained regulatory compliance through internal audits and secure handling of sensitive customer data reviewing bank policies and procedures for areas of improvement. ● Built user-friendly dashboards to visualize customer trends and product performance within the bank’s retail operations. ● Reduced operational costs by $100K by leveraging market analysis to optimize hours of operation while maintaining service efficiency. ● Processed $3.6M in PPP loans with rapid turnaround and high client satisfaction, ensuring regulatory compliance and secure data handling.

Wentworth by the Sea | Jan 2016 - Dec 2019

Event/Hospitality Specialist

● Consistently exceeded expectations, achieving $3-5K in daily sales by leveraging customer insights and feedback. ● Analyzed guest feedback to resolve concerns promptly, resulting in a perfect 100% secret shopper score and enhancing customer experience. ● Coached and supported team members to achieve service goals, resulting in staff retention rate of 90%.

TodiUSA | Oct 2012 - Dec 2014

Market Research Analyst

● Facilitated communication between the TodiUSA team and vendors at the Brazil Shoe Expo as an on-site translator and market research assistant. ● Supported the research and development of a new shoe line by analyzing production capabilities during manufacturing facility tours. ● Applied statistical analysis to identify trends and patterns in the footwear market through expo observations and vendor discussions, contributing to the launch of a successful product line.

MicroArts Marketing Agency | Oct 2012 - Dec 2014

Editorial Services

● Applied statistical analysis to identify trends and patterns in the footwear market through expo observations and vendor discussions, contributing to the launch of a successful product line. ● Facilitated communication between the TodiUSA team and vendors at the Brazil Shoe Expo as an on-site translator and market research assistant. ● Supported the res

State of NH Dept. of Parks and Recreation | May 2006 - Oct 2013

Park Manager/Office Assistant

● Optimized park operations utilizing usage patterns to improve event bookings, scheduling, maintenance processes, and inventory management, while maintaining customer satisfaction and balanced the budget. ● Directed a team of 14 employees and budget allocation, reducing operational costs ensuring seamless seasonal operations across multiple parks,maintaining operational standards and uninterrupted scheduling. ● Ensured a safe and secure park environment through effective oversight of daily activities by analyzing incident reports to identify high-risk areas and targeted safety measures. ● Presented a data-driven budget proposal for 6 additional personnel resulting in a 30% increase, demonstrating fiscal responsibility and advocacy skills.

My Education

Take a look at my formal education

Bachelor's degree, Biochemistry and Molecular BiologyUniversity of New Hampshire | 2012

Associates , BiotechnologyGreat Bay Community College | 2010

About Me

Empowered through continuous learning, to leverage my data analysis and BI skills to unlock insights to drive business impact. Excited to apply data-honed skills in a challenging role where I can contribute and grow my expertise.

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Savita Okhuysen

Operations Manager

Property Tax Advisors | Portsmouth, NH

Understanding Cloud Computing

Case Study: HR Analytics in Power BI

Understanding Cloud Computing

Turning data challenges into solutions through curiosity

My Work

Exploring the Bitcoin Cryptocurrency Market

Introduction to Power BI

Introduction to DAX in Power BI

Project: Analyzing Students' Mental Health in SQL

Project: Building Financial Reports

Project: Customer Analytics: Preparing Data for Modeling

Project: Customer Analytics: Preparing Data for Modeling (copy)

Bellabeat Case Study

Introduction to Python

Project: Exploring London's Travel Network

Practice Competition-Sleep Quality

Project: Planning a Trip to Paris with the OpenAI API

Running Machine Learning Experiments in Python

Project: Enriching Stock Market Data using the OpenAI API

Project: Evaluate a Manufacturing Process

Project: Evaluate a Manufacturing Process using SQL (copy)

Project: Predicting Credit Card Approvals

Project: Producing Soccer Insights for a Sports Media Agency

Project: Analyze International Debt Statistics

Project: Analyzing Unicorn Companies