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Savita  Okhuysen

Savita Okhuysen

Freelance Consultant

Self | Portsmouth, NH

Technologies

My Portfolio Highlights

My New Course

Understanding Cloud Computing

My New Course

Case Study: HR Analytics in Power BI

Turning data challenges into solutions through curiosity

My Work

Take a look at my latest work.

DataLab

Exploring the Bitcoin Cryptocurrency Market

course

Introduction to Power BI

course

Introduction to DAX in Power BI

DataLab

Project: Analyzing Students' Mental Health in SQL

DataLab

Project: Building Financial Reports

DataLab

Project: Customer Analytics: Preparing Data for Modeling

DataLab

Project: Customer Analytics: Preparing Data for Modeling (copy)

DataLab

Bellabeat Case Study

course

Introduction to Python

DataLab

Project: Exploring London's Travel Network

DataLab

Practice Competition-Sleep Quality

DataLab

Project: Planning a Trip to Paris with the OpenAI API

DataLab

Running Machine Learning Experiments in Python

DataLab

Project: Enriching Stock Market Data using the OpenAI API

DataLab

Project: Evaluate a Manufacturing Process

DataLab

Project: Evaluate a Manufacturing Process using SQL (copy)

DataLab

Project: Predicting Credit Card Approvals

DataLab

Project: Producing Soccer Insights for a Sports Media Agency

DataLab

Project: Analyze International Debt Statistics

DataLab

Project: Analyzing Unicorn Companies

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Coursera Google Data Analytics

Microsoft Microsoft Power BI

Microsoft Microsoft Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Nafshi Inc | Jun 2024 - Jul 2024

Data Analyst

● Architected a data-driven framework to quantify Nafshi Inc.'s impact on the community's mental health needs. ● Refined an existing survey to capture key performance indicators (KPIs) reflecting Nafshi's impact on prevalence of mental health issues,Ability to recognize mental illness,Access vs. barriers to services. ● Provided guidance and expertise in designing a user-friendly spreadsheet tool for data collection and visualization, along with training sessions to equip Nafshi staff for effective data collection and analysis. ● Empowered Nafshi to establish baseline data collection and monitor the positive impact of their services on the community.
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Freelance | Jun 2022 - Present

Financial Literacy Coach

● Developed a data-driven curriculum, empowering over 20 individuals to gain financial literacy skills. ● Empowered clients to achieve financial wellness by developing a data-driven curriculum and analyzing their financial data to personalize coaching strategies, resulting in an average credit score increase of 100 points and a 5-10% boost in client savings.

Freelance | Jun 2022 - Present

Hospitality Consultant

● Delivered comprehensive training program, upskilling 6 restaurant staff in service standards, POS systems, food safety, and responsible alcohol sales. ● Leveraged sales reports to identify peak traffic, optimizing staff scheduling while maintaining excellent customer service. ● Analyzed menu engineering and inventory data to pinpoint top and bottom-performing menu items, leading to 3% reduction in food cost. ● Implemented data-driven changes to streamline the POS system for seamless online takeout, minimizing errors, and increasing sales by 10%.

Bangor Savings Bank | Dec 2019 - May 2022

Sr. Customer Service Specialist

● Leveraged customer feedback data to develop targeted service strategies, achieving and maintaining a 95% satisfaction rating for a portfolio of 15-20 daily accounts. ● Identified cost-saving opportunities through competitor analysis, recommending process improvements that eliminated two redundant positions and reduced expenses by $100k. ● Conducted monthly security training sessions, educating a team of 8-11 office staff on identifying and mitigating cyberattacks and banking scams. ● Uncovered $1.2 million in upselling opportunities by forging strategic partnerships to cross-sell bank products and services, exceeding team targets. ● Designed user-friendly dashboards to communicate key performance indicators (KPIs) such as accounts opened and loans aligned with goals, facilitating data-driven decision making.

Wentworth by the Sea | Jan 2016 - Dec 2019

Event/Hospitality Specialist

● Consistently ranked a top performer, exceeding guest expectations and driving $3-5K in daily sales by tailoring service based on in-depth customer insights and feedback analysis . ● Maintained impeccable service standards; achieving a perfect 100% secret shopper score by resolving guest concerns promptly and effectively through guest feedback analysis enhancing customer experience. ● Coached and supported team to surpass service delivery goals, resulting in staff retention rate of 90%.

MicroArts Marketing Agency | Oct 2012 - Dec 2014

Editorial Services

● Demonstrated meticulous attention to detail by proofreading copy for grammar, spelling, punctuation errors, and formatting inconsistencies, ensuring adherence to style guide . ● Contributed to the launch of a high-quality brand book by ensuring exceptional accuracy and consistency throughout the development process.

TodiUSA | Oct 2012 - Dec 2014

Market Research Analyst

● Facilitated communication between the TodiUSA team and vendors at the Brazil Shoe Expo as an on-site translator and market research assistant. ● Supported the research and development of a new shoe line by analyzing production capabilities during manufacturing facility tours. ● Applied statistical analysis to identify trends and patterns in the footwear market through expo observations and vendor discussions, contributing to the launch of a successful product line.

State of NH Dept. of Parks and Recreation | May 2006 - Oct 2013

Park Manager/Office Assistant

● Optimized park operations utilizing usage patterns to improve event bookings, scheduling, maintenance processes, and inventory management, while maintaining customer satisfaction and balanced the budget. ● Directed a team of 14 employees and budget allocation, reducing operational costs ensuring seamless seasonal operations across multiple parks,maintaining operational standards and uninterrupted scheduling. ● Ensured a safe and secure park environment through effective oversight of daily activities by analyzing incident reports to identify high-risk areas and targeted safety measures. ● Presented a data-driven budget proposal for 6 additional personnel resulting in a 30% increase, demonstrating fiscal responsibility and advocacy skills.

My Education

Take a look at my formal education

Bachelor's degree, Biochemistry and Molecular BiologyUniversity of New Hampshire | 2012
Associates , BiotechnologyGreat Bay Community College | 2010

About Me

Savita  Okhuysen

Empowered through continuous learning, to leverage my data analysis and BI skills to unlock insights to drive business impact. Excited to apply data-honed skills in a challenging role where I can contribute and grow my expertise.

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