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Steven Jordan

Steven Jordan

Software Developer

SCETV | SC

Technologies

My Portfolio Highlights

My New Workbook

Project: Visualizing the History of Nobel Prize Winners

My New Workbook

Project: Investigating Netflix Movies

My New Workbook

Project: Exploring NYC Public School Test Result Scores

My New Workbook

Project: Visualizing the History of Nobel Prize Winners

Analytical conductor, harmonizing data symphonies for actionable insights.

My Work

Take a look at my latest work.

DataLab

Project: Visualizing the History of Nobel Prize Winners

course

Data Manipulation with pandas

DataLab

Project: Investigating Netflix Movies

course

Introduction to Python

course

Intermediate Python

DataLab

Project: Exploring NYC Public School Test Result Scores

DataLab

Project: Visualizing the History of Nobel Prize Winners

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Python Institute Python PCAP

Google Data Analytics

Tableau Tableau Desktop Specialist

Udacity Programming for Data Science

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Data Manipulation with pandas
Introduction to Statistics in Python

My Work Experience

Where I've interned and worked during my career.

SCETV | Jan 2023 - Present

Application Developer II

• Provided analysis of software requirements, leading to strategic recommendations for efficient implementations that met organizational objectives. • Demonstrated proficiency in OnBase and Zeus system administration, ensuring smooth operation and optimal performance of critical systems. • Successfully managed website and server maintenance tasks, proactively addressing issues and implementing updates to enhance functionality and security.
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SCETV | Jul 2016 - Dec 2023

Information Resource Consultant

• Delivered exceptional second-tier technical support to faculty and executive staff, resolving complex issues promptly and ensuring seamless operations. • Spearheaded PC deployment planning initiatives, ensuring efficient rollout of new hardware, and minimizing disruptions to productivity. • Revamped dormant Helpdesk operations, implementing streamlined processes and protocols to enhance efficiency and responsiveness. • Produced technical writing and documentation resources to facilitate future problem resolution, empowering staff with the knowledge and tools needed for effective troubleshooting.

City of Columbia | Oct 2012 - Jul 2016

IT Helpdesk Manager, Analyst

• Directed Helpdesk operations and provided mentorship to support staff, fostering a high-performing team environment and ensuring optimal service delivery. • Successfully handled advanced escalations for all levels of city employees, resolving complex technical issues and maintaining high levels of user satisfaction. • Managed product and license inventory, ensuring accurate tracking and compliance with licensing agreements, optimizing resource allocation and cost-efficiency. • Generated summary reports for IT administration and CIO, providing valuable insights into Helpdesk performance and contributing to strategic decision-making processes.

My Education

Take a look at my formal education

Bachelor of Science in Computer ScienceSouthern New Hampshire University | 2024
Bachelor’s Degree of Science in Technology Support and Training ManagementUniversity of South Carolina-Columbia | 2005
Diploma in General EducationCamden High School | 2000

About Me

Steven Jordan

A results-driven Data Analyst with a strong technical skillset and numerous certifications. Excellent verbal and written communication skills. Team player, with the ability to work independently.

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