• The day-to-day relationship with our clients, including advising them on how best to use the Medallia platform. • Maintaining, forecasting, and delivering within project budgets. • Advocating my clients' requirements and needs to the different groups within Medallia (product management, security, engineering). • Mentoring and Training new hires. • In charge of the general elements of project management and team coordination such as Scope/Budget/Time/Risk/Stakeholder/Communication management. • Manage end-to-end implementation including client onboarding, UAT, training, communication, and reporting. • Collaborate with client stakeholders, business owners, change management and operational teams for efficient and timely product acceptance and adoption.

Etech Global Services | Oct 2021 - Mar 2022

Lead Business Analyst (Medallia)

N/A

Etech Global Services | Feb 2021 - Oct 2021

Senior Business Analyst (Medallia)

• Leading Medallia managed services and implementation projects. • Managing implementation design, setup, review, and maintenance processes. • Enhancing business processes and contributing to best practices. • Sprint Planning, Sprint review, Spring retrospectives with development teams for implementation and managed services projects for fortune 500 clients. • Mentoring and training new hires on Medallia platform.

Etech Global Services | Jun 2019 - Feb 2021

Business Analyst (Medallia)

• Planning scalable solutions for Medallia Professional Services and Implementation projects. • Sharing Medallia best practices with clients across Telecom and Hospitality verticals. • Planning and Managing of Bi-weekly sprints for fortune 500 client projects. • Worked closely with product management and technical stakeholders for timely delivery of projects and improving quality of deliverables.

Etech Global Services | Jun 2018 - Jun 2019

Trainee Business Analyst (Medallia)

• Developing Medallia forms and streamlining process along with client-facing - documentation. • Consolidating reviews and preparing standard and customized reports (Medallia Experience Cloud). • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

My Education

Take a look at my formal education

Master of Computer Applications (MCA), Computer ScienceSinhgad Institute Of Management | 2018

SHASTRI SWAMI DHAMJIVANDASJI INSTITUTE OF INFO.TECH-

Bachelor of Science in Information Technology - B.Sc. IT, Information TechnologyJUNAGADH | 2015

About Me

Senior Consultant with 5+ years of experience in implementing and managing the SaaS products. A Medallia certified professional skilled in the customer experience management and leading CX implementations and managed services projects for fortune 500

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