Trained two new employees in how to use Zendesk, our internal CRM, Stripe, and Flexe Created and managed new process to track hardware returns, improving return rates by 10% Found and Negotiated Leases for Operational Hubs in different cities

viagogo | Nov 2017 - Jul 2018

Seller Support Agent

Working Closely with other businesses in order to ensure fulfilment of orders

Vail Resorts | Jun 2017 - Sep 2017

Canopy Tour Guide

Facilitating groups through a Two and Half Hour Zipline tour providing a safe and fun environment for guests to enjoy the outdoors in a unique setting. Explaining different elements of the course to guests in a clear and concise manner. Inspecting course and equipment on a daily basis and maintaining meticlous records of any issues with the course or equipment. Communicating with team members at all times in person and over radio. Trained to perform trolley swaps, midline lowers and platform lowers from towers setting up ad hoc anchors and belaying participants down safely

Vail Resorts | Oct 2016 - Jun 2017

Product Sales and Services

Dealing with customer queries over the phone and in person in an efficient, personal and professional manner, responsibilities included: Accurately answering a wide range of questions on a number of products for customers from basic to in-depth questions. Accurately booking customers for lessons over the phone and in person. Handling card and cash transactions, and making accurate deposits for cash transactions. Reassuring customers who were unsure as to which product was best for them. Handling customer complaints in an independent manner providing a fair outcome for the customer.

The Co-operative Bank plc | Jun 2016 - Oct 2016

Banking Service Colleague

Dealing with high volume technical and confidential customer queries over telephone in an efficient and accurate manner • Authorized to conduct a multitude of procedures inclusive of bank transfers, agreeing payment timescales and expenses/compensation payments up to £500 • Trained on Financial Conduct Authority (FCA) procedures and the UK Data Protection Act (DPA) in relation to the specifics of this role • Worked with customers to ensure their migration over to an updated online banking service.

Lloyds Banking Group | Oct 2015 - Jun 2016

Banking Service Colleague

• Dealt largely with wealth customers who were making large transactions domestically and overseas. • Dealing with high volume technical and confidential customer queries over telephone in an efficient and accurate manner • Authorized to conduct a multitude of procedures inclusive of bank transfers, agreeing payment timescales and expenses/compensation payments up to £500 • Trained on Financial Conduct Authority (FCA) procedures and the UK Data Protection Act (DPA) in relation to the specifics of this role • Worked closely with other departments to resolve issues for customers and gather information for customers.

Royal Horticultural Society | Jul 2014 - Jul 2014

Head Plant Porter

Organising the Porter Service in order to ensure the best service possible for our guests.

My Education

Take a look at my formal education

Bachelor's degree, Political Science and GovernmentUniversity of Leeds | 2015

Cheadle Hulme School | 2011

About Me

Aspiring to become a SQL and Python expert. Interested in data science and how it can power decision making.

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