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Ana Rosales

Data Analyst

Universidad Fidelitas

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Data storyteller, crafting compelling narratives through the language of numbers.

My Work

Take a look at my latest work.

project

Impact Analysis of GoodThought NGO Initiatives

course

Introduction to SQL

DataLab

Project: Analyzing Students' Mental Health

project

Impact Analysis of GoodThought NGO Initiatives

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Smartsheet

Data Steward

• Support of cross-functional teams with the creation of ad hoc Salesforce reporting, SF dashboards creation and updates • Data Audit Project to standardize territory creation and assignment processes, leveraging Snowflake queries and Salesforce reporting for data validation, resulting in the removal of over 200 manual errors post-implementation •Spearhead the development and optimization of key business processes to improve team efficiency and operational workflows •Lead cross-functional collaborations to identify and resolve systemic issues, driving improvements in data management and system functionality •Work on the management and enhancement of firmographics data, ensuring accuracy and consistency across business systems to support strategic decision-making
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VMware | Feb 2022 - Sep 2023

Business Analyst

Manage day-to-day operations related to customer, partner and product master domain. •Oversee data cleansing activities to maintain accurate and reliable data. Identify and remove duplicate accounts, clean up old account creation requests that could not be validated, and ensure the team focuses on accurate activities for the current fiscal year. •Manage the materials creation process, following the established guidelines in SAP. Utilize Jira tickets and SAP S4/HANA to ensure accurate and timely creation of materials, supporting smooth supply chain operations. •Collaborate during quarter-end activities by sending the daily KPI tracker to support finance teams. Assist in monitoring and reporting key performance indicators to track the progress of master data management activities. •Played a key role in the VMware Unified Data project, overseeing the migration of 12 million transactional data records from SAP to Informatica. Collaborated with various boundary systems to ensure seamless data integration and alignment. •Support test case execution for new systems and tools, ensuring minimal disruption to business processes and validating the effectiveness of the implemented solutions. •Contribute to the implementation of process documentation and flow charts for day-to-day processes, enhancing clarity and understanding of operational procedures within the team. •Provided war room support for one month during the VUD project, addressing issues and answering questions related to the new processes. Assisted team members and stakeholders in navigating the changes and ensuring a smooth transition.

Akamai | May 2021 - Feb 2022

Technical Support Engineer

• Collaborated closely with the Customer Success Team to facilitate seamless onboarding and setup of customers, ensuring a smooth transition and successful implementation in their environment. • Provided comprehensive troubleshooting support to customers after the sales process, offering assistance via WebEx meetings or chat sessions to address technical issues, resolve challenges, and optimize the performance of the product. • Leveraged remote collaboration tools like WebEx and chat platforms to engage with customers, diagnose problems, and deliver timely and accurate technical support, ensuring minimal disruption to their operations. • Employed excellent communication skills to explain complex technical concepts and procedures in a clear and concise manner to customers, facilitating their understanding and empowering them to make the most of the product. • Actively documented customer interactions, troubleshooting steps, and resolutions in relevant systems, ensuring accurate and comprehensive records for future reference and knowledge sharing. • Collaborated with internal teams, including developers, network engineers, and product managers, to escalate and resolve customer issues that require deeper technical expertise or product enhancements. • Collaborated closely with the Customer Success Team to facilitate seamless onboarding and setup of customers, ensuring a smooth transition and successful implementation in their environment. • Provided comprehensive troubleshooting support to customers after the sales process, offering assistance via WebEx meetings or chat sessions to address technical issues, resolve challenges, and optimize the performance of the product. • Leveraged remote collaboration tools like WebEx and chat platforms to engage with customers, diagnose problems, and deliver timely and accurate technical support, ensuring minimal disruption to their operations. • Employed excellent communication skills to explain complex technical concepts and procedures in a clear and concise manner to customers, facilitating their understanding and empowering them to make the most of the product. • Actively documented customer interactions, troubleshooting steps, and resolutions in relevant systems, ensuring accurate and comprehensive records for future reference and knowledge sharing. • Collaborated with internal teams, including developers, network engineers, and product managers, to escalate and resolve customer issues that require deeper technical expertise or product enhancements.

Experian | Feb 2019 - May 2021

Client Services Analyst

• Proposed and successfully implemented a new documentation system, establishing standardized technical documentation for projects, improving efficiency, and ensuring accurate and accessible information for stakeholders. • Played a key role in a significant account renewal, contributing to a revenue increase of over $2 million and extra revenue of $860K • Demonstrated exceptional project management skills, effectively handling an average of 7 simultaneous projects per week for different accounts. Prioritized tasks, ensured timely deliverables, and maintained strong client relationships throughout the project lifecycle. • Proficiently manipulated, changed, and filtered data in Mainframe/SQL to alter program logic for various processes. • Collaborated closely with business stakeholders, to understand project requirements, provide technical expertise, and deliver high-quality solutions aligned with client objectives. • Demonstrated exceptional attention to detail, ensuring accuracy and quality in all deliverables, documentation, and code changes

My Education

Take a look at my formal education

Systems Engineering in BachelorUniversidad Fidelitas | 2022

About Me

Skilled and detailed-oriented Data/Business Analyst and Operations Specialist with a strong focus on enhancing data integrity and optimizing operational efficiency in complex business environments.

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