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Tom Grinnell

Tom Grinnell

Senior Analyst

Telogical Systems

Technologies

My Portfolio Highlights

My New Course

Data Manipulation with pandas

My New Course

Intermediate SQL

My New Course

Intermediate Python

My New Course

Data Manipulation with pandas

Insights conductor, orchestrating a symphony of knowledge from data streams.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Understanding Data Science

course

Introduction to SQL

course

Intermediate SQL

course

Understanding ChatGPT

course

Introduction to Python

course

Intermediate Python

course

Data Manipulation with pandas

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding ChatGPT
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Telogical Systems | Sep 2020 - Present

Operations Team Lead

•Managing team of Market Research Analysts •Testing and Data Input for wireless application •Coordinating ongoing monthly reports and projects
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R-Path Automation | Apr 2019 - Present

Operations Team Lead

N/A

Telogical Systems | Apr 2019 - Sep 2020

Senior Competitive Analyst

• Conducted research to explore various sources and changes in data points. • Collaborated with all departments to create a positive client experience. • Analyzed competitor trends and provide alerts and reports to clients. • Utilize Excel and SQL to improve research and reporting practices. • Maintain tools used by call center agents.

Verizon | Jun 2017 - Apr 2019

Business Operations Coordinator

N/A

Verizon | Aug 2015 - May 2017

Support Coach/Trainer

Position: Support Coach • Managed representatives for call taking. • Developed Troubleshooting training for new and tenured employees. • Created team building activities for employee engagement. • Planned graduations for teams. • Took Escalated Calls. • Provided floor support for call taking. • Updated PowerPoint presentations and creating new based on changes to the business. • Monitored calls and providing real time feedback. • Facilitated training on needs of teams. Position: Trainer on Deck • Facilitated training for new employees. • Developed new ideas to improve curriculum. • Coached employees on behaviors to improve job performance. • Continued working on growth opportunities for tenured employees.

Verizon | Jun 2009 - Aug 2015

Customer Service/Senior Customer Service Rep./Customer Pro

• Provided experienced customer service. • Proactively assisted as Point Of Contact for team while management was out of office. • Year over year performing or leading in company metrics. • Named Stand in Leader when assistance was needed for floor support and taking escalated calls • Technical Support Expert. • Graduated from Emerging Talent Program 2012. • Led several trainings and meetings on new policies and changes within the company. • Actively involved with leadership on developing ideas to make teams more successful. • Currently in retention department; working with tenured customers and providing customized solutions to retain business.

My Education

Take a look at my formal education

PsychologyTrident Technical College | 2007
EducationCollege of Charleston | 2005

About Me

Tom Grinnell

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