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Valéria Santos

Valéria Santos

Senior Data Analyst

BB Seguros


My Portfolio Highlights

My New Project

Dr. Semmelweis and the Discovery of Handwashing

My New Course

Data Manipulation with pandas

Algorithm aficionado, dancing with equations in the realm of possibilities.

My Work

Take a look at my latest work.


Introduction to Data Science in Python


Intermediate SQL Queries


Data Manipulation with pandas

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Brasilseg | May 2022 - Present

Senior Data Analyst


CIBC | Jan 2021 - Jan 2021

Application Business Analyst

⇢ As a member of the Frontline Tools & Enablement team, working closely with the Technology team to investigate and facilitate the resolution of bugs considering business requirements on our Frontline Applications. ⇢ Creation of reports and dashboards and support for Business-as-Usual activities. ⇢ Acquired valuable experience in tools such as JIRA, HP ALM (Application Lifecycle Management), and HUE (Open-source SQL Assistant).
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MSHZ International Inc. | Jan 2020 - Jan 2021

Marketing Analyst

⇢ Responsible for the creation and improvement of product listings using marketing techniques, including product description, images and price following the company's guidelines. ⇢ Project and Task management while collaborating with outsourcing companies to boost productivity in product listing and revenue.

Telefônica Brasil | Mar 2018 - Jan 2019

Senior CRM Analyst

⇢ Responsible for analysis to measure the satisfaction of customers in both call center service and digital channels. ⇢ Developed and maintained interactive dashboards for easy, up-to-date and reliable visualization of Key Performance Indicators using MS SQL Management Studio and Power BI. ⇢ Collaboration with other areas to understand and improve processes aiming at a better experience to our clients.

Atento Brasil | May 2017 - Jan 2018

Performance Consultant Level II

⇢ Provision of services to the Performance Management area of External Network Center of Telefónica. ⇢ Developed and maintained interactive dashboards of KPIs using MS SQL Management Studio and Power BI. ⇢ Preparation of KPI reports and performance presentations using MS Excel and Power Point.

Vikstar Contact Center | Jan 2017 - May 2017

Planning Analyst

⇢ Development of KPI reports relating to call center operational indicators using MS Excel and SQL Server. ⇢ Created studies and analysis to measure how cost-effective our call center operations were.

AlmavivA do Brasil | Jul 2016 - Jan 2017

MIS Analyst - Management Information System


AlmavivA do Brasil | Mar 2015 - Jun 2016

Junior MIS Analyst - Management Information System


AlmavivA do Brasil | Apr 2014 - Jan 2015

Specialist Supervisor


AlmavivA do Brasil | Jan 2013 - Mar 2014

Sales Auditor III


AlmavivA do Brasil | Jan 2012 - Jan 2012

Customer Relationship Consultant


My Education

Take a look at my formal education

Post-Diploma, Business AnalyticsSeneca College | 2020
Bachelor's degree, Business Administration and Management, GeneralFaculdade Impacta Tecnologia | 2017

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