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Wilmar Elloso

Wilmar Elloso

Data Analyst

Insight Enterprise


My Portfolio Highlights

My New Course

Introduction to Power BI

Data Analyst | Service Desk Analyst

My Work

Take a look at my latest work.


Data Modeling in Power BI


Data Visualization in Power BI


Data Preparation in Power BI


Data Transformation in Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Insight | Mar 2022 - Apr 2023

Solution Quoting Specialist

Processing quote leads provided by the Sales Specialist through our Client Executives to provide accurate quote pricing for review and closing a deal with our clients. Extracting data gathered from one of our tools and transforming it into a detailed report showcasing enough information and easy-to-understand reports. Making sure that all the requests that cannot be quoted was on the email notes so the client can sort it out and estimate how much they will be paying for the services. Managing email: Sorting, categorizing, and maintaining the inbox clean to avoid further confusion when backtracking emails that need to be retrieved. Attending weekly meetings for organizational and team updates and flagging all the necessary things that may cause work delays. Making sure that the due date was strictly complied, and no overdue task left to our inbox.
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AIG | Apr 2020 - Mar 2022

Global Service Desk Analyst

Analyzing technical issues of the users to provide proper resolution to their technical problems. Providing advance technical support to the client via remote desktop protocol if required Responsible for documenting the history of the client's issue the resolution that was provided via ticketing tool (ServiceNow) Installing/Repairing software that the organization uses and making sure that the software that was installed was compiled by the organization’s approved software to use. Responsible to configure the user's network settings and VPNs since most of the user is working remotely. Checking the Active Directory of the user to perform password reset and providing the user an access by assisting them to the correct catalog for the request or creating a request on behalf of them. Assisting VIP/Exclusive employee and providing them the best advise/ resolution to their technical concerns. Reporting any possible outage that may impact the business and productivity of the clients/users. Prioritizing the impacts that may cause a work-stoppage.

Infosys BPM | Jul 2019 - Apr 2020

Sr. Business Process Executive

Making sure that the Service Level Agreement (SLA) of the cases/query won’t expire with-out proper resolution given to the client. Email and Case Management Analyzing and reviewing the Client's/Partner's concerns by downloading reports in our database and reporting tool. Making sure that the resolution being provided was 100% accurate and complied with the company's policy, rules, and agreement. In-charged of reviewing and processing the query we received from the bucket (Gate-keeping queue), if the program of the query is not our scope, we transferred it automatically from other lines of business. In charge of assigning cases to the agent to distribute them equally. Carefully reviewing the cases that was assigned under my name and providing them the proper resolution that the client was expecting. Making sure that the quality of service we provide to our client is above to their expectation. Maintaining the 100% quality of the resolution we provided to the partner, making sure that we don’t send them the Personally Identified Information (PII Details) or sensitive information that contains details of another client. Sending day-to-day EOD (end of the day) reports in regard to our productivity.

TELUS International Philippines | Jul 2017 - Feb 2019

Billing Specialist

Reviewing customer’s requests and disputes regarding their bills via daily tasks through email, and credit them accordingly if there’s any discrepancy in their account. Review changes that have been issued to the customers by checking the order history to process the credit request of the customers if they claimed that invalid charges have occurred to their account. In charge of reviewing, amending, and providing feedback regarding the bugs and glitches of the system and to the agent who followed the wrong process to produce a quality service to the customers. Generating daily, weekly, and monthly reports for the invalid charges that we have credited to the customer for analysis with proper tagging of errors based on the discrepancy on their bill and sending it to the managers and partners of business onshore and local. Create a huddle deck and set a calendar appointment for weekly and monthly huddles to discuss with the Business Process Associates what are the top drivers of error resulting in the customer getting an invalid charge and dissatisfaction and have them inform and educate about what proper process should be needed to follow when processing an order. Calling Credit Assessment Management Support (CAMS) department to verify if the account has a legitimate user when the account has a red flag to avoid fraudulence during processing the disputes and request for changes.

TELUS International Philippines | Feb 2016 - Jul 2017

Process Associate

Checking the order pool if there’s an urgent order to process. In charge of order distribution every time the team leader or SME is not present. Reviewing the order if the address of the customer is ready for installation of high-speed internet, phone, and TV services. Processing an order based on the request of the customer through SALESFORCE. Calling Credit Assessment Management Support (CAMS) department to verify if the account has a legitimate user when the account has a red flag to avoid fraudulence. Required to target the daily quote of a processed order. Maintaining the accuracy of processing order by checking the daily news and updates through email.

Acro Distribution and Logistics, Inc. | May 2015 - Jan 2016

Returns Specialist

Handled returned good stocks and bad stocks of the accounts. Reviewing the count of stocks that have been returned if there’s lacking and over in delivery based on the count report of the Bad Order Warehouse and Good Order Warehouse. Returning the good stocks to the system to replenish the stocks again and for inventory purposes. Generating a daily, weekly, and monthly report for the reviews of the managers for the total loss and returned a profit of the organization. Generating a weekly bad stocks count report and creating requests to pull out the damaged products to return them to the main logistic. In charge of incident report for the stocks that have been missing, lacking, or over in delivery to the accounts and properly charging those who failed to deliver the product accurately and reporting it to higher management and accounting for reviews. Maintaining the count report accuracy of 80 – 100% rate. Maintaining the timeliness of the reports that are needed to comply daily.

My Education

Take a look at my formal education

Bachelor's degree, Information TechnologyUniversity of the City of Muntinlupa | 2019
Associate's degree, Computer Technology/Computer Systems TechnologyUniversity of the City of Muntinlupa | 2015
Associate's degree, Accounting Technology/Technician and BookkeepingManila Montessori College International | 2011

About Me

Wilmar Elloso

I am upskilling myself to learn more about data analytics and get certified in different platforms such as Power BI and other Data analytics tools.

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