Technical support to USA clients. My daily duties include Cloud services, and the creation of the profile of new users through AD, Azure AD, Exchange, AWS, and the M365 admin center, delegating access to shared mailboxes, perform off-boardings (deletion of users’ profiles). We use service tickets where we help the clients to reset their passwords, unlock their accounts, install new printers, give them access to shared drives, and calendars, and clean the computers’ disk space (sometimes we use FreeSize to verify which files are taking up the most space). We monitor online and offline devices, and backup jobs (VEEAM and cloud apps), use some PowerShell commands, and verify the IP address connections with CMD. We help clients with their technical issues accessing their devices through the company’s application called Automate Control Center.

Bayer | Jan 2022 - Mar 2022

Technical Support Engineer

Technical Support for an agricultural company bought by Bayer. I did work like shipment, and delivery of new equipment, calibrating scales, installing and printers’ maintenance, databases connection, and migrating the computers’ ISO image to the Bayer image. All this works through ticket resolution.

Original Protostar Marketing | Jun 2021 - Aug 2021

Web Designer

Web design using programs like WordPress (including Plugins and editors like Elementor and Bakery WP Builder, Memberships, and credit card transactions), HTML, and CSS for a company with various marketing roles.

My Education

Take a look at my formal education

UX/UI Design in CertificationUCamp | 2024

Computer Systems Engineering in Data Commutation NetworksInstituto Tecnologico de Jalisco Mario Molina Pasquel y Henriquez de Puerto Vallarta | 2021

About Me

Systems Engineer with almost 2 years of experience in technical and customer support, and ticket service. I’m looking for a place where I can combine my technical and development skills in an environment close to business and customers.

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