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Anthony Hartshorn

Anthony Hartshorn

Franchise Coordinator

The Source Bulk Foods

Technologies

My Portfolio Highlights

My New Course

Case Study: HR Analytics in Power BI

My New Track

Data Analyst

Data Analyst | Retail Operations Specialist | Retail Analytics

My Work

Take a look at my latest work.

course

Case Study: Analyzing Customer Churn in Power BI

course

Case Study: HR Analytics in Power BI

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Google Data Analytics Professional Certificate

Coursera Mastering SQL Joins

Coursera HR Analytics- Build an HR dashboard using Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

The Source Bulk Foods | Aug 2019 - May 2023

Franchise Coordinator (UK & IRE)

I am responsible for fostering positive working relationships with our Franchise Partners (FPs) and Company Store Managers (CSMs), while ensuring that all onboarding and learning development is implemented within key timeframes. Additionally, I manage product quality and new launches related to food and beverage, relaying feedback to our Buyers, Marketing team, Franchise Partners, Managing Directors, and Retail Management. As part of my role, I support Franchise Partners and Retail Management in the launch of new sites in specific locations, ensuring that recruitment is in place in a timely manner and procedures are implemented to guarantee the smooth operation of all sites. Moreover, I analyze the market for opportunities to expand our franchising while managing the current franchise partners and supporting them with the operation of their stores. In order to enhance our processes, I create and implement new processes for the opening of new stores, while regularly reviewing the processes within the existing projects. I also ensure that all key messages and implementations from the business are effectively communicated to the Retail Management Team and our Franchise Partners, engaging them through weekly face-to- face meetings or phone calls to ensure the highest level of competency in all management and performance functions. Our goal is to create a positive and supportive working environment for all Franchise Partners and Company Store Managers and to continuously improve our processes to provide the best possible service to our customers.
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December Café PLC | May 2019 - Aug 2019

Director Of Operations (FTC)

running of the business and ensuring that it runs smoothly. In collaboration with senior management, I set strategic goals, visions and develop operational plans to achieve them. One of my key responsibilities is to support various departments, including Visual Merchandisers, Chefs, Operations and Retail Management, in launching new concepts and locations while implementing the company's strategy and vision. I conduct P&L tracking, operational reviews, and ensure that stock levels of all products are maintained to desired levels. I am also responsible for generating guest shopper reports and creating action plans to achieve KPIs set out by the business. I communicate key messages from the business to the Retail Management team and engage them through timely communication and weekly/monthly catch-ups. In addition, I manage product quality and new launches relating to food and beverage, relaying feedback to Visual Merchandisers, Chefs, Operations and Retail Management. I plan and monitor the day-to-day running of the business, and supervise staff from different departments, providing constructive feedback to help them grow and develop.

Kama | Dec 2018 - May 2019

Operations Manager (F&B)

As an Operations Manager, I oversee the daily F&B shift operations, ensuring adherence to all F&B policies, standards, and procedures. My responsibilities include managing day-to-day operations, monitoring quality and standards, and meeting customer expectations on a daily basis. I also maintain the operating budget, ensuring compliance with legal obligations and standards. To encourage mutual trust, respect, and cooperation among team members, I am committed to understanding each employee's position well enough to perform their duties in their absence. Additionally, I develop specific goals and plans that prioritize, organize, and accomplish work while monitoring and maintaining employee productivity levels. It is essential that all team members and supervisors understand the brand- specific philosophy, which I verify and communicate to everyone. I assist supervisors in understanding the ever-changing needs and expectations of team members and how to exceed them. Celebrating and fostering decisions that result in successes as well as failures is vital. I communicate areas that need attention to staff and ensure understanding by following up. Identifying trends and making recommendations for improvements, I coordinate the cleaning program in all F&B areas. I establish and maintain open, collaborative relationships with employees, nurturing a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.

Harrods | Jan 2017 - Dec 2018

Manager/Food Halls

Managing product quality and new launches relating to food and drinks, relaying feedback to Buyers, Visual Merchandisers, Chefs, Operations and Retail Management. Dealing with payroll, sickness, absences and questions from the team and offering advice related to HR situations and disciplinary procedures. Managing incoming calls, e-mails, documents, customer questions and dealing with 121's. Ensuring stock levels of all products are maintained to desired levels through working with buyers and stock handlers while still keeping in line with budgets set out for the week/quarter. Responsible for overseeing all financial and banking procedures, tills, safe floats, cash handling, keeping up to date with all guidelines. Guest shopper reports and department performance relating to all KPI's set out by operations.

Pret A Manger | Jan 2014 - Jan 2017

Team Leader/Assistant Manager

Monitoring GP (Gross Profit) using relevant databased tools and providing daily and weekly performance reports. Dealing with payroll, sickness, absences and questions from the team and offering advice related to HR situations and disciplinary procedures. Managing incoming calls, e-mails, documents, customer questions and dealing with 121's with the team. Ensuring stock levels of all products are maintained to desired levels while still keeping in line with budgets set out for the week/quarter. Leading and organising meetings with key departments, keeping staff up to date with relevant information sent over by head office relating to health & safety procedures and guidelines. Responsible for all financial and banking procedures, tills, safe floats, hand overs, Loomis collections, investigations and reports, keeping up to date with all guidelines. Mystery shopper reports and general shop performance relating to all KPI's set out by operations.

JD Sports Fashion plc | Sep 2012 - Jan 2014

Floor Manager

Organised daily tasks, schedules and administrative paperwork. Dealing with a team of staff regarding payroll and HR issues. Monitored and reporting on standards & performance targets and customer service

My Education

Take a look at my formal education

Higher National Diploma , Architectural and Building Sciences/ TechnologyCoventry University | 2012

About Me

Anthony Hartshorn

Leveraging a decade in retail, I excel in team leadership, operational efficiency, strategic planning, and utilizing analytical insights. Proficient in data-driven decision-making, optimizing performance and fostering growth.

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