Ocula Technologies is an AI-focused startup that provides retailers with data science capabilities for eCommerce optimisation, ticket pricing, and customer intelligence. I worked as part of the Product Team, supporting with report creation, market research and client delivery. - Created interactive Excel reports for key customers (Boots, AO.com, LK Bennett) by consolidating data from algorithm output and Google Analytics, benchmarking key metrics against competitors, and crafting Content, Accessibility, and Tech Performance dashboards. - Served as a proxy for the Product Lead, working directly with the Head of Product and Data Scientists to optimise product features, streamline analytical process, tailor customer deliverables, and support sprint ceremonies. - Conducted market research in the fashion and electronics sectors to establish configurations for scoring algorithms.

Tencent | May 2021 - Aug 2022

Business Development Coordinator - Cloud & Smart Industries Group

- Tailored, improved, and maintained 5 Salesforce dashboards and 4 sales reports, helping general manager monitor real-time pipeline status, track product consumption, assess strategic execution, and identify revenue gap. - Scrutinized inconsistent month-over-month consumption data, adjusting over $205K in revenue. - Developed a sales incentive program targeting specific products and channel partners, leading to an incremental $250K in revenue from over 20 new clients within 3 quarters. - Delivered data-driven insights on sales performance and pipeline during fortnightly business review meetings. - Compiled 3 quarterly balanced scorecard reports, incorporating business reviews, industry analysis, and strategic plans. Served as a liaison between the General Manager, Business Development Managers, and Product and Operations team to coordinate resources, streamline workflows, and identify opportunities.

Uber | Sep 2020 - Dec 2020

Account Management Intern - SMB Scaled Team, Uber Eats

- Addressed and analysed 150+ escalations per day from merchant partners to improve customer service chatbot and FAQ. - Secured timely contract renewals with 10 key SMB partners to advance onshoring, achieving 100% re-signing success.

Microsoft | Jul 2018 - Dec 2019

Operation Intern - Marketing and Operation Group

- Collaborated with Business Planning Managers and Country Controller to manage a $1M End-Customer Investment Fund by streamlining application process, balancing budget, reconciling accruals, and assessing project execution and investment returns, successfully achieving a 50% reduction in application processing time. - Delivered timely and accurate reports on license pricing, software assurance benefits and Azure consumption to partners. - Coordinated 3 partner licensing training sessions by venue selection, agenda setting, and crafting post-event summaries, attracting over 100 attendees each and achieving a 4.7/5 satisfaction rating.

Deloitte | Jul 2018 - Aug 2018

Audit Intern - Audit Innovation Centre

- Distributed and traced 100+ external confirmation per day by actively communicating with financial institutions and assurance team, improving efficiency of auditing process.

China Construction Bank (Asia) Corporation Limited | Jul 2017 - Aug 2017

Summer Intern

- Assisted a relationship manager in proofreading 14 quarter review reports, taking minutes for a client pitch, and translating 2 non-disclosure agreements (NDA) at Corporate Banking Division. - Proposed an E-banking marketing initiative covering all Shenzhen branches at Personal Banking Division.

My Education

Take a look at my formal education

Master of Science in Finance AnalyticsKing's College London | 2023

Bachelor of Business Administration - BBA, FinanceYuan-Ze University | 2020

About Me

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