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Matthew Bickerstaff

Matthew Bickerstaff

Analyst

Queen's University Belfast

Technologies

Data-focused professional with 3+ years at PwC using SQL, Excel and reporting tools to deliver insights from enterprise systems. Skilled in stakeholder communication, Power BI reporting and turning complex data into actionable business intelligence.

My Work

Take a look at my latest work.

project

Evaluate a Manufacturing Process

SQL
course

Case Study: Analyzing Customer Churn in Power BI

Power BI
course

Case Study: Analyzing Customer Churn in Excel

Excel
project

Evaluate a Manufacturing Process

SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

PeopleCert ITIL 4 Foundation

AWS Certified Cloud Practitioner

Microsoft Certified: Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Power BI
Introduction to SQL
Intermediate SQL
Introduction to Excel

My Work Experience

Where I've interned and worked during my career.

PwC | Apr 2021 - Jun 2024

Technical Support Analyst

• Leveraged SQL, SSMS and Excel to extract, transform and analyse datasets, producing scripts and reports that surfaced operational trends, reduced issue diagnosis time and improved service responsiveness. • Delivered data-driven application support across Assurance, Finance and Compliance products, analysing performance metrics and user requirements to resolve issues and improve system reliability and user experience. • Partnered with developers, engagement teams and external stakeholders to translate business requirements into technical solutions, supporting product enhancements aligned with client needs and operational objectives. • Collaborated with DevOps teams to capture technical insights, document defects and support root cause analysis, contributing to faster incident resolution and fewer repeat end-user issues. • Configured and optimised workflows within the Atlassian Suite, streamlining task management and improving visibility of delivery milestones. • Achieved ITIL 4 Foundation, AWS Certified Cloud Practitioner and Microsoft Certified: Azure Fundamentals certifications, strengthening understanding of service performance and cloud-based operations. • Managed Identity and Access Management tasks within Microsoft Azure, supporting compliance, access governance and secure system availability. • Developed knowledge base content and led technical communications, improving information accessibility, reducing repeat queries and supporting consistent service delivery.
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My Education

Take a look at my formal education

BSc in Computing and Information TechnologyQueen's University Belfast

About Me

Matthew Bickerstaff

Data-focused professional with 3+ years at PwC using SQL, Excel and reporting tools to deliver insights from enterprise systems. Skilled in stakeholder communication, Power BI reporting and turning complex data into actionable business intelligence.

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