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Matthew Bickerstaff

Matthew Bickerstaff

Data & Business Intelligence Analyst

Queen's University Belfast

Technologies

Experienced IT professional with 3+ years at PwC supporting enterprise apps. Skilled in SQL, Excel, Power BI, and learning Python. Strong in data analysis, reporting, and stakeholder engagement. Driven to deliver actionable insights in data roles.

My Work

Take a look at my latest work.

project

Evaluate a Manufacturing Process

SQL
course

Case Study: Analyzing Customer Churn in Power BI

Power BI
course

Case Study: Analyzing Customer Churn in Excel

Excel
project

Evaluate a Manufacturing Process

SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

PeopleCert ITIL 4 Foundation

AWS Certified Cloud Practitioner

Microsoft Certified: Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

PwC | Apr 2021 - Jun 2024

Technical Support Engineer

• Leveraged SQL, SSMS, and Excel to extract, transform, and analyse datasets, creating scripts and reports that identified key insights and enabled faster issue resolution. • Delivered data-driven application support across Assurance, Finance, and Compliance products, analysing performance issues and user requirements to resolve problems and improve product functionality. • Partnered with developers, engagement teams, and external stakeholders to translate business requirements into technical solutions, ensuring alignment between product functionality and client needs. • Collaborated with DevOps teams to capture technical insights, document bugs, and support root cause analysis, accelerating the resolution of client-impacting issues. • Configured and optimised project workflows within the Atlassian Suite, improving process efficiency and enabling clearer visibility of project deliverables. • Achieved ITIL 4 Foundation, AWS Certified Cloud Practitioner, and Microsoft Certified: Azure Fundamentals certifications, strengthening expertise in data-driven IT service management and cloud technologies. • Managed Identity and Access Management tasks within Microsoft Azure, applying compliance and data governance principles to ensure secure access to resources. • Developed knowledge base content and led technical communications within the team, promoting best practices, continuous improvement, and wider product adoption.
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My Education

Take a look at my formal education

BSc in Computing and Information TechnologyQueen's University Belfast

About Me

Matthew Bickerstaff

Experienced IT professional with 3+ years at PwC supporting enterprise apps. Skilled in SQL, Excel, Power BI, and learning Python. Strong in data analysis, reporting, and stakeholder engagement. Driven to deliver actionable insights in data roles.

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