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Matthew Bickerstaff

Matthew Bickerstaff

Graduate

Queen's University Belfast

Technologies

Experienced IT professional with 3+ years at PwC supporting enterprise apps. Skilled in SQL, Excel, Power BI, and learning Python. Strong in data analysis, reporting, and stakeholder engagement. Driven to deliver actionable insights in data roles.

My Work

Take a look at my latest work.

project

Evaluate a Manufacturing Process

SQL
course

Case Study: Analyzing Customer Churn in Power BI

Power BI
course

Case Study: Analyzing Customer Churn in Excel

Excel
project

Evaluate a Manufacturing Process

SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

PeopleCert ITIL 4 Foundation

AWS Certified Cloud Practitioner

Microsoft Certified: Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Introduction to Excel

My Work Experience

Where I've interned and worked during my career.

PwC | Apr 2021 - Jun 2024

Technical Support Engineer

• Delivered comprehensive application support across multiple Assurance, Finance, and Compliance products. • Provided project management solutions and custom configurations within the Atlassian Suite. • Utilised SQL, SSMS, and Excel to write and modify scripts for generating reports and extracting key data to efficiently resolve client issues. • Managed Identity and Access Management tasks within Microsoft Azure, ensuring secure and compliant user access to resources. • Developed proficiency in ServiceNow while investigating and resolving client issues through the platform. • Built knowledge base content and systems to capture and share new learnings across the team and product user base. • Led technical communications within the team, promoting best practices and continuous knowledge sharing. • Acted as a Subject Matter Expert for multiple Assurance products, providing specialised technical guidance. • Collaborated with DevOps teams to document bugs and gather technical insights, ensuring swift resolution of client-impacting issues. • Supported change management activities, including testing, documentation, and stakeholder communications during product releases. • Participated in cross-functional meetings with developers, engagement teams, and external stakeholders to align technical solutions with business needs. • Maintained compliance with security standards and regulatory requirements through regular audits and access reviews.
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My Education

Take a look at my formal education

BSc in Computing and Information TechnologyQueen's University Belfast | 2020

About Me

Matthew Bickerstaff

Experienced IT professional with 3+ years at PwC supporting enterprise apps. Skilled in SQL, Excel, Power BI, and learning Python. Strong in data analysis, reporting, and stakeholder engagement. Driven to deliver actionable insights in data roles.

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