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Case Study: Analyzing Customer Churn in Excel

Beginner
4.7+
11 reviews
Updated 04/2025
You will investigate a dataset from a fictitious company called Databel in Excel, and need to figure out why customers are churning.
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ExcelReporting1 hour4 videos21 Exercises1,750 XP14,348Statement of Accomplishment

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Course Description

Are you ready to apply your Excel skills to a fictitious dataset?

Apply your Excel Skills with a Case Study

For subscription-based businesses, reducing customer churn is a top priority. In this Excel case study, you'll investigate a dataset from an example telecom company, Databel, and analyze their churn rates.

Understand why customers churn

Analyzing churn doesn’t just mean knowing the churn rate: it’s also about figuring out why customers are churning at the rate they are and how to reduce churn. You'll answer these questions by creating calculated columns and fields, building PivotTables, and creating an eye-catching dashboard.

Prerequisites

Introduction to Excel
1

Exploratory analysis

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2

Investigating churn patterns

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3

Creating a cohesive story

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Case Study: Analyzing Customer Churn in Excel
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*4.7
from 11 reviews
91%
0%
0%
9%
0%
  • Mónica A.
    2 months

    It was very good to practise what I learned before.

  • Ian S.
    6 months

    Very easy to follow and highly informative

  • Ravinder P.
    6 months

    Excellent learning platform .Thank you

  • Muminah A.
    8 months

    I really love the experience, the way it provides step by step guide. It's very beginner friendly

  • Georg L.
    about 1 year

    Please upload more Excell courses. The course was very well structured and helpful.

"It was very good to practise what I learned before."

Mónica A.

"Very easy to follow and highly informative"

Ian S.

"Excellent learning platform .Thank you"

Ravinder P.

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