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Paul Jacobson

Paul Jacobson

Happiness Engineer

Automattic | Israel

Technologies

My Portfolio Highlights

My New Track

Associate Data Analyst in SQL (previously Data Analyst in SQL)

My New Course

Introduction to Python

My New Track

Associate Data Analyst in SQL (previously Data Analyst in SQL)

Data wrangler, exploring information to create useful insights.

My Work

Take a look at my latest work.

course

Exploratory Data Analysis in SQL

course

Data Manipulation in SQL

course

Data Manipulation with pandas

course

Understanding Data Visualization

course

Data Communication Concepts

course

Introduction to Statistics

course

Introduction to SQL

course

Introduction to Python

course

Intermediate Python

course

Exploratory Data Analysis in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Automattic | Feb 2018 - Present

Happiness Engineer

I am part of an incredible team of support professionals who strive to engineer happiness for our WordPress.com users, worldwide. I empower our customers by identifying challenges they face when using our products, helping them resolve these challenges in order to better achieve their goals, and provide technical support by email and live chat to customers who use our WordPress.com, WooCommerce, and Jetpack products. This includes – - advice about our solutions that best fit their requirements and goals, helping our customers better achieve their goals; - assistance with Custom CSS code to address specific styling requirements; - investigating technical issues, troubleshooting them using our available error logs, testing solutions for these issues, and reporting issues to our developers and product teams using internal blogs and on GitHub (here are public examples of issues that I have created - https://pauljacobson.me/ github_issues ); and - contributing to internal data analysis projects using SQL and Google Sheets by reviewing available data, interpreting the data, and reporting on the data.
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Paul Jacobson | Oct 2017 - Feb 2018

Freelance Web Developer

I spent much of the first half of 2017 learning front-end, web development. I have experience developing web projects using HTML5, CSS3 (including Flexbox and CSS Grid), and JavaScript. I am familiar with Node.js, Ember.js, and PHP, along with build tooling such as Gulp, NPM scripting, and shell scripting.

Paul Jacobson | Dec 2004 - Feb 2018

Freelance Marketing Strategist and Writer

I offer various writing and editing services to businesses, focusing on communicating complex themes in plain language. The primary benefit of my services is that your audience will better appreciate the value you offer them.

The Internet Service Providers Association | Feb 2010 - Dec 2017

Ad Hoc Adjudicator and Appeals Panelist

I have participated in ISPA appeal panels, considering complaints filed with ISPA regarding Internet service provider practices and conduct.

Wireless Application Service Providers' Association | Dec 2008 - Aug 2017

Independent Adjudicator and Appeals Panelist

I adjudicate consumer complaints against mobile service providers ("WASPs") who are WASPA members and are active in South Africa. I also act as an appeals panelist for adjudications which service providers appeal.

InboundJunction | Sep 2016 - Mar 2017

Inbound Marketing Specialist

My role as Inbound Marketing Specialist is split between content writing and content strategy. As a content writer, I showcase our client's innovations and unique value propositions in a variety of major digital publications. In addition I collaborate with our account managers and content team to develop effective content strategies for our clients which includes identifying appropriate publications to pitch and how best to communicate our clients' messages.

imonomy | Jan 2015 - Aug 2016

Content Marketing Specialist

I wrote copy that converted site visitors into leads for our sales teams. - Writing, proofreading and editing blog posts, white papers and short form text for the purpose of expanding awareness and informing potential customers. - Contributing to the development and execution of our content strategy. - Project managing company exhibitions and attendance at industry events. - Using SEO optimization and PPC campaigns for lead generation.

Web•Tech•Law | Mar 2012 - Jan 2016

Director and Marketing Lead

I founded and ran a specialist legal risk advisory service specializing in digital media risks. One of my functions was content marketing for this niche service. - Developing a marketing strategy for a niche legal services business and executing that strategy through a combination of inbound content marketing and social media marketing. - Marketing this niche business primarily through original articles which explained complex technical and legal themes for business readers and consumers. - Speaking frequently at conferences about legal issues, typically where relevant to marketing and advertising. - Analyzing and consulting to clients on Internet and digital risks. - Writing, negotiating and reviewing various types of contracts with emphasis on contracts written for Web use.

Jacobson Attorneys | Aug 2005 - Oct 2013

Principal Attorney

I left Werksmans Attorneys to start Jacobson Attorneys which began as a general law firm and evolved into a business/commercial law firm. I created a new media focus area in 2007 and became South Africa’s first specialist social media lawyer. I am admitted attorney at the High Court of South Africa with extensive experience in commercial legal work (including commercial agreements, legal drafting, vetting commercial contracts and providing general legal assistance to small, medium and large businesses).

Processing Languages | Jul 2007 - Nov 2008

Sub-committee member

I represent The African Commons Project on this sub-committee of SA Standards (a division of the South African Bureau of Standards). The sub-committee reviews and makes recommendations on candidates for certification as standards (whether that be locally or internationally) and discusses related topics. The focus of the sub-committee is on document descriptions and processing languages. The sub-committee recently considered and voted against certification of Microsoft's Office Open XML document format at ISO (the international standards body) and subsequently was involved in submitting an appeal to certification of OOXML by ISO pursuant to a fast track process that led to the format's certification.

The Open Knowledge Definition Project Advisory Council | Feb 2008 - Sep 2008

Member of the Advisory Council

The Advisory Council was created in the Autumn of 2007 as the body formally responsible for maintaining and developing the Definitions and associated material found on this site. Its basic goal is to take forward the 'Open Definition' work for the general benefit of the open knowledge community. You can find out more information about the project at http://opendefinition.org/

iCommons Limited | Jan 2008 - Aug 2008

General Counsel and Company Secretary

As iCommons' General Counsel and Company Secretary I advised the Executive Director and the Board on a range of legal, regulatory and policy issues. iCommons is an organisation with a broad vision to develop a united global commons front by collaborating with open education, access to knowledge, free software, open access publishing and free culture communities around the world. My work with iCommons and the broader Creative Commons movement sparked my passion for open software and blending open content licenses with commercial legal frameworks as well as the underlying open culture that drives innovation through transparency and a sharing economy.

iCommons Limited | Jul 2007 - Jan 2008

Fellow

I provide legal assistance to the iCommons team as well as support for various projects undertaken and managed by iCommons from time to time.

The African Commons Project | Jul 2007 - Jan 2008

Fellow

I am assisting with TACP's activities by providing legal advice and assistance where required.

University of the Witwatersrand | Feb 2006 - Dec 2006

Lecturer

I lectured to first year students on Roman law and to intermediate students on the law of Civil Procedure. Besides preparing and presenting lectures I was also required to mark exam papers and assignments.

StanSA/SC 71 L Information Technology: Document Description and

N/A

Werksmans Attorneys | Mar 2003 - Jul 2005

Senior Associate

Conduct general commercial litigation with focus on long terms insurance based litigation on behalf of large insurance companies. Render general legal advice to corporates. I was able to work relatively autonomously although, where required, I supported work being handled by directors of the firm.

Werksmans Attorneys | Mar 2001 - Feb 2003

Professional Assistant/Associate

senior members of the litigation department and, at the same time, I began to build my own litigation practice with a focus on long term insurance litigation and on unlawful competition.

Werksmans Attorneys | Jan 1999 - Feb 2001

Candidate Attorney

I worked as a candidate attorney largely under David Hertz, a partner (and now director) in the litigation department. My role was primarily to support litigation work in the department and in the commercial department.

My Education

Take a look at my formal education

Certificate in Management of Technology, General aspects of management of technologyUniversity of the Witwatersrand | 2003
Bachelor of Laws (LLB), LawUniversity of the Witwatersrand | 1998
Bachelor of Arts, Philosophy and LawUniversity of the Witwatersrand | 1996

About Me

Paul Jacobson

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