• Achieved a consistent Service Level Agreement (SLA) performance of 98%+ for ATM operations by proactive monitoring and troubleshooting of both hardware and software issues. • Successfully managed ATM till reconciliation and retail banking account balancing, ensuring all transactions aligned with established business processes. • Crafted comprehensive weekly and monthly financial reports, along with dynamic PowerPoint, Excel, and Power BI presentations for managerial and regional leadership review. • Implemented cost and risk reduction strategies through insightful financial analysis and reporting, contributing to the company's bottom line. • Automated report generation across various departments using Microsoft suite tools (Lists, Power BI, SharePoint), providing stakeholders with valuable analytical insights into business performance across segments and regions. • Committed to continuous learning and professional development through platforms like LinkedIn and Standard Bank's Degreed, enhancing skills in Microsoft Office, Azure, Design Thinking, and Salesforce.

Allybay Logistics | Dec 2019 - Jul 2020

Administrative/ Warehouse Assistant

• Supported business with accurate reporting, accounting, and recordkeeping regarding delivery information. • Generating quotes for external contracts, filing, and organizing paperwork in accordance with administrative responsibilities. • Optimized dispatch and route planning to consistently meet 94% SLA for delivery within 3 days of received date. • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment. • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.

Rage SA | Mar 2019 - Nov 2019

Customer Service Agent

• Consistently reaching 96% customer satisfaction by efficiently resolving inquiries and complaints. • Helping branch stores with customer service by approving product exchanges and reimbursements in accordance with corporate guidelines. • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers. • Boosted client rapport with proactive follow-ups on pending issues and concerns.

My Education

Take a look at my formal education

National Certificate in BankingCornerstone Performance Solutions | 2024

About Me

Data enthusiast with experience in Power BI, Excel, and financial reporting. Skilled in data visualization and storytelling. Passionate about transforming data into actionable insights. Currently learning SQL and Python to expand my analysis skills.

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Gcina Ngwenya

Data Analyst

Standard Bank | Johannesburg, Gauteng, South Africa

Intermediate SQL

Project: Analyzing Students' Mental Health

Intermediate SQL

Analytical thinker, passionate visual storyteller, and master of transforming raw data into actionable business insights.

My Work

Analyzing Students' Mental Health

Case Study: HR Analytics in Power BI

When Was the Golden Era of Video Games?

Project: Analyzing Students' Mental Health

Case Study: Analyzing Customer Churn in Excel

Analyzing Students' Mental Health

My Certifications

Data Analyst Associate

DataCamp Course Completion

Courses

Courses

Tracks

Projects

My Work Experience