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Uzair Mahboob

Uzair Mahboob

Fraud Analyst

Cuscal Limited | Sydney, Australia

Technologies

Data visionary, envisioning a future transformed by the power of information.

My Work

Take a look at my latest work.

track

Associate Data Analyst in SQL (previously Data Analyst in SQL)

course

Data-Driven Decision Making in SQL

track

SQL Fundamentals

track

Associate Data Analyst in SQL (previously Data Analyst in SQL)

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Coursera Python for Data Science, AI & Development

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Cuscal Limited | Jun 2023 - Present

Fraud Analyst

- Detection of fraudulent transactions at the earliest opportunity, and recommend strategies to reduce fraud. - Testing and Implementation of rules within detection systems to reduce fraud to our clients - Detection of Common Points of compromise, and mitigating the risk associated with such events - Provide advisory services to our clients and key stakeholders within Cuscal - Establish and maintain communication channels with our clients - Proactive analysis of fraudulent transactional data to identify fraud trends and risks, reduce false positives, and increase fraud detection - Identify and prevent fraud and create improvements to identify fraud that was undetected - Escalation and contribution to investigations of significant items to management - Identify weaknesses in processes and procedures that can contribute to fraud occurring - Interpret data, analysing results, and present to stakeholders - Provide insights to Cuscal clients on fraud trends and KPIs.
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Cuscal Limited | Apr 2023 - Jun 2023

Quality Lead

- Lead all quality activities within the team – call evaluations (“call monitoring”), error tracking, and complaint management. - Conduct quality call evaluations (listen and score pre-recorded calls), providing valuable and constructive feedback to Fraud Officers and their Team Lead. - Identify issues or gaps in individual’s quality performance and communicate to Team Lead. - Highlight trends or themes that are being heard over the phone. - Continuously look for opportunities to improve and deliver exceptional customer service. - Manage all complaints ensuring timely and effective resolution. - Track team errors and rework, feeding results back to Team Leads and assist with coaching when necessary.

Cuscal Limited | May 2021 - Apr 2023

Fraud Officer

- Identify fraud trends and risks through proactive analysis of fraudulent transactional data - Customer Service by interacting with clients through inbound and outbound phone calls - Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud - Detection of fraudulent transactions at the earliest opportunity by ensuring all alerts and fraud cases are completed in a timely manner

My Education

Take a look at my formal education

Bachelor of Business in Finance and Business AnalyticsUniversity of Technology Sydney | 2023

About Me

Uzair Mahboob

I am a business graduate with a passion for data science and analytics, with over two years of experience working in financial crimes. I have a strong understanding of AI and machine learning tools, with experience using Python, SQL & Databricks.

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