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Diego Bello

Diego Bello

Certified

Data Analyst

Pontificia Universidad Católica de Chile | Toronto

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Track

Data Analyst

My New Track

Data Scientist Professional

My New Track

Data Analyst

6+ Years Expert: Data Analysis, Business Intelligence and People Analytics

My Work

Take a look at my latest work.

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Data Engineer

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Data Analyst

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Data Scientist

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Data Scientist Professional

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Data Analyst

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AI Fundamentals

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Understanding Data Topics

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Statistics Fundamentals

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SQL Fundamentals

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Data Engineer

My Certifications

These are the industry credentials that I’ve earned.

Data Engineer Associate

Data Engineer Associate

Data Analyst Associate

Data Analyst Associate

Data Literacy

Data Literacy

Other Certificates

CELPIP English Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to R
Introduction to ChatGPT

My Work Experience

Where I've interned and worked during my career.

EVERTEC | Jul 2022 - Apr 2023

Customer Excellence Analyst for LATAM region

● Performed market analysis of internal stakeholders and desk research to identify company strengths, areas for improvement, and competitors. Presented findings to the Payment and Collections team, enabling data-driven decisions for current products and future developments. This initiative led to internal quarterly savings of $20K. ● Collaborated with various departments to review and optimize customer journey maps, leveraging surveys and regular meetings to identify improvement opportunities. Employed tools like Bizagi and JIRA for map redesign and project management. Resultantly, user response time was reduced by 33%, enhancing overall user satisfaction. ● Proficiently managed extensive datasets exceeding 40K observations. Applied expressions, formulas, and variable selection techniques supporting the creation of business model aimed to identify & prevent issues with brand-associated merchants. ● Spearheaded collaborative efforts with Marketing, Sales, and Analytics teams, resulting in the development of precise reporting solutions, ensuring alignment on key business definitions, and improving data accuracy by 20%. ● Enhanced reporting adoption by promptly addressing customer experience queries and tickets, actively participating in enablement initiatives, resulting in a 15% increase in user engagement and efficiency.
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ENTEL | Jul 2020 - Jan 2022

People and Productivity Consultant for Sales Department

● Developed a Purchase Intention Model in Python, identifying user behavior patterns bridging digital and physical channels. Leveraged these insights to implement targeted marketing strategies and improve in-store customer assistance based on website activity, resulting in a 5% increase in channel conversion. ● Cultivated strong, enduring relationships with 17 franchisees and 1,000+ employees - dedicated HR Business Partner. Provided expertise in selection, onboarding, training, leadership, gap management, and certifications. Supported decision- making with Power BI dashboards and monthly performance presentations. ● Initiated and spearheaded successful transition from SuccessFactors to a custom-designed Hub, optimizing people processes for the Channel. This change positively impacted recruiting, onboarding, learning, and leadership procedures, resulting in a cost-saving of 50K for management and a 20% increase in user satisfaction compared to previous systems. ● Collaborated with suppliers to develop Netflix-style learning system with a recommendation algorithm, tailoring courses to user interests. This system allowed curriculum creation, integrated webinars, and auto-enrolled users in courses based on low sales performance. Achieved 40% increase in user satisfaction compared to previous learning methods and systems.

ENTEL | Jun 2019 - Jul 2020

Senior Performance PEC Analyst

● Created a Household Market Leakage Prevention Model using SaS to combine data sources and detect patterns preceding service cancellations. Implemented proactive measures to mitigate customer resignations, executed action plans for consulting and post-sales, resulting in 2% reduction in resignations and 5% improvement in executive channel conversion. ● Directed the transition from Excel-based ETL to Python and Power BI in collaboration with a supplier. This streamlined data processing, promoted knowledge sharing among analysts, and reduced processing times from 5 days to 3 hours. Resulted in cost savings and resource optimization. ● Managed OPEX and CAPEX budgets, proposing tech-driven solutions for cost control. Held monthly meetings, introducing a remote knowledge certification model to eliminate external training expenses. Ensured instrument security through real- time monitoring, saving approximately $80K annually. Boosted satisfaction among managers and decision-makers by 15%.

ENTEL | Dec 2016 - Jun 2019

Performance PEC Analyst

● Developed a Sales Prediction Model for over 5,000 employees across Call Center and Store Channels, with a 90% accuracy rate for early identification of high or low-performing sales executives within three months. Implemented proactive action plans to address and prevent low performance, including resource reallocation for new hires when required. ● Implemented an Engagement Survey with UC University, surveying 5,000+ Entel employees across channels. Using Qualtrics, categorized four emotional states: engagement, anxiousness, burnout, and comfort zone. This analysis revealed a direct correlation between engagement and productivity, leading to focused action plans and 6% productivity boost. ● Managed full project lifecycles for Analytics and Data Science endeavors across Entel's Remote and Physical Channels. Skillfully initiated, planned, executed, monitored, controlled, and concluded projects in alignment with established company methodologies. Leveraged Excel, SAS, and Tableau to ensure successful project delivery.

HAPAG-LLOYD SPA | Jan 2016 - Sep 2016

Research Co-op

● Devised an Expatriate Management Model, integrating personality, motivation, and cultural adjustment assessments, along with user feedback. This approach guided program profiles and tailored action plans for expatriates. Subsequently, restructured procedures and profiles, significantly reducing program resignations and generating substantial cost savings.

My Education

Take a look at my formal education

Postgraduate Diploma in Business IntelligencePontifical Catholic University of Chile | 2018
Bachelor’s Degree in Commercial EngineeringFederico Santa Maria Technical University | 2016

About Me

Diego Bello

With over six years of professional experience encompassing Data Analysis, Business Intelligence, Human Resources Consultancy and User Experience, I have cultivated a robust skill set in data analysis, reporting, and modeling, leveraging tools such a

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