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Jelena Feliciano

Jelena Feliciano

Business Analyst



My Portfolio Highlights

My New Track

SQL Fundamentals

My New Project

Introduction to DataCamp Projects

My New Course

Introduction to Python

Inquisitive analyst, forever asking 'Why?' to uncover the truth in data.

My Work

Take a look at my latest work.


Exploratory Data Analysis in SQL


Data Manipulation in SQL


PostgreSQL Summary Stats and Window Functions


Functions for Manipulating Data in PostgreSQL


Introduction to SQL


Joining Data in SQL


Understanding GDPR


Investigating Netflix Movies and Guest Stars in The Office


Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

ByDesign Technologies | Sep 2021 - Feb 2023

Client Support Specialist

Responsible for investigating software exceptions an error reports, testing API calls and analyzing responses. Facilitating software training with clients and internal. Analyzing compensation plans to ensure accurate calculations. Reporting errors clearly and concisely. Providing weekly dedicated support to clients, working closely with the project managers handling business analysis. Configuring webhook integrations. collect data about our client's operations to improve its systems and processes. Researching business processes, making reports based on the company’s management recommendation and analyzing the potential impact of their recommendations. Identifying software bugs and feature requests and coordinating with the relevant team for handling pitch creative ideas to improve the site layout to ensure an aesthetically pleasing experience for both the client and their users. Taking an above-average approach to support, encouraging frequent interaction with customers, and working with them to fully resolve any issues.
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Freelance | Jan 2021 - Present

Junior Web Developer


Visionary Eye care | Jun 2014 - Jan 2021

Ophthalmic Technician

Working up patients with the visual field, auto-refraction, IOL master, optomap, topography, OCT, and keratosis

Visionary Eye care | Jun 2014 - Jul 2017

Front desk coordinator

Answering phones, scheduling appointments, pulling and filing insurances, paying attention to detail as information is being entered.

Visionary Eye care | Jun 2014 - Jul 2017

Opthalmic Tech


My Education

Take a look at my formal education

Computer Software EngineeringTreehouse | 2021
freeCodeCamp | 2021
English Language and Literature, General in CommunicationsHillsborough Community College | 2012

About Me

Jelena Feliciano

As the tech industry continues to expand, so will I.

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