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Jenna T.

Jenna T.

Certified

Client Services Specialist

Vince

Technologies

My Portfolio Highlights

My New Course

Data Manipulation in SQL

My New Course

PostgreSQL Summary Stats and Window Functions

My Work

Take a look at my latest work.

course

Data Manipulation in SQL

course

PostgreSQL Summary Stats and Window Functions

course

Functions for Manipulating Data in PostgreSQL

course

Introduction to Statistics

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

course

Communicating Data Insights

course

Introduction to Data

track

SQL Fundamentals

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Associate

Other Certificates

DataCamp Data Literacy

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Vince | Sep 2021 - Present

Customer Service Associate

Responsible for responding to a high volume of emails and phone calls, providing excellent customer service to all clientele. Promote sales and product knowledge to 50 - 200 clients per day. Virtually connect with all operations teams, buying teams, and warehouse teams to ensure clients receive their product in a timely manner to ensure client retention. Ability to think quickly on my feet and problem solve while utilizing my best judgement.
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Restoration Hardware | Feb 2019 - Apr 2020

Gallery Client Services Lead

Responsibilities include: - Manage busy front desk, supervise client waitlist, utilize Salesforce to process return requests, submit orders through RH Internal Concierge, manage other front desk Concierge personnel - Coordinate associate schedules through daily BluePrint Scheduling - Greet and welcome all clients and be available to assist with orders, general questions, and designer coordination at grand entry on Melrose Avenue - Exhibit broad RH product knowledge and offerings, and provide luxury service for all gallery partners and clients

The Second City | Dec 2015 - Feb 2019

Administrative Manager

In this position, I was integral in the hiring, training, and managing of all administrative and teaching staff. Acting as the liaison between the office and and students, I was the "face" of the theater for many years. Responsibilities included: - Manage the hiring and training of all full-time staff, part-time staff, and intern staff with over 40+ interns - Served as office-student liaison for over 600+ students per term - Schedule and oversee extremely busy calendars and manage shifts for the Work-Study program - Assist in class planning and teacher scheduling for 120+ classes per six- week term. - Partner directly with the General Manager to create new curriculum - Organize, schedule, and submit payroll for 60+ employees via Dayforce HCM every week

Stitch Fix | Oct 2017 - Jan 2019

Senior Stylist

Responsibilities included: - Style 60 clients a week at a rate 4.25 Fixes Per Hour - Write notes for clients that correspond with items chosen thoughtfully and expressly for them - Participate in monthly one-on-one meetings with my Styling Team Lead, as well as monthly group sessions with other stylists in the area - Consistently meet and/or exceed weekly expectations required for all stylists

Anthropologie | May 2015 - Oct 2016

Assistant Stylist Supervisor

Responsibilities included: - Active floor manager on duty during peak business hours - Managed a team of up to 12 sales associates on busy retail days such as Christmas Eve, Black Friday and Mother’s Day - Created personal one-on-one relationships with customers, sales associates, supervisors and District Managers - Organized & implemented sale strategies for a more efficient stockroom and retail floor

SAP Center at San Jose | Feb 2010 - Jul 2011

Usher

As an usher, I provided excellent guest services to upwards of 17,000 guests each evening. Events varied from large sporting events to small concerts.

My Education

Take a look at my formal education

Bachelor of Arts (B.A.), Communication and Media StudiesAzusa Pacific University | 2015

About Me

Jenna T.

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