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Accelerating AI Agent Adoption

November 2025
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Session Resources

Summary

Accelerating AI Agent Adoption is a session designed for business leaders and IT professionals looking to integrate AI agents into their organizations effectively. The session explores the challenges and strategies involved in adopting AI agents within businesses. Richie Cotton, along with guests Tuan Nguyen from Techcombank and Prajith Nair from FPT Corporation, discuss the importance of upskilling employees and the cultural shifts required to embrace AI technology. They highlight Vietnam's national initiative to prioritize AI skills and share success stories of improved productivity and decision-making. The conversation also focuses on the need for executive sponsorship, measuring ROI, and addressing employee concerns about job security.

Key Takeaways:

  • AI adoption requires both technical and cultural transformation within organizations.
  • Upskilling employees is essential for leveraging AI effectively.
  • Executive sponsorship and clear ROI measurement are important for successful AI integration.
  • Creating a safe environment for experimentation encourages innovation.
  • Addressing employee concerns about AI replacing jobs is vital for trust.

In-Depth Discussions

Vietnam's National AI Initiative

Vietnam has declared AI as a skill of national importance, integrating it into education and business practices. Prajith Nair highlights how this initiative has led to widespread AI adoption, with organizations like FPT Corporation leading the way. "AI and agentic thinking have become the first mode of mindset," he n ...
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otes. This national focus aims to position Vietnam as a leader in AI, promoting a culture of innovation and skill development across various sectors.

Success Stories in AI Adoption

Both Techcombank and FPT Corporation have seen significant successes with AI adoption. Tuan Nguyen shares how Techcombank uses AI to enhance customer service and internal productivity. For instance, AI agents assist customer service representatives by providing step-by-step instructions, reducing reliance on supervisors. Prajith Nair discusses FPT's productivity uplift, with AI enabling faster decision cycles and encouraging a culture of curiosity and confidence among employees.

Upskilling and Training Strategies

Training is customized to different roles within organizations. Tuan Nguyen explains that Techcombank offers basic AI training for customer-facing roles and more advanced training for IT and product management teams. Prajith Nair emphasizes a skills-first approach at FPT, focusing on individual skill sets rather than job titles. This strategy allows for personalized training, ensuring employees are equipped to integrate AI into their specific workstreams effectively.

Executive Sponsorship and Measuring ROI

Executive sponsorship is vital for AI initiatives. Tuan Nguyen stresses the importance of aligning on ROI measurement from the start, considering both productivity gains and customer experience improvements. Prajith Nair adds that cultural ROI, including employee engagement and innovation, is equally important. Both executives agree that encouraging a culture of experimentation and providing a safe environment for failure are key to successful AI adoption.

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