Case Study: Analyzing Customer Churn in Power BI

GrundläggandeKunskapsnivå

Uppdaterad 2025-10

You will investigate a dataset from a fictitious company called Databel in Power BI, and need to figure out why customers are churning.

Kursbeskrivning

Are you ready to apply your Power BI skills to a real-world dataset?

Apply your Power BI skills with a Case Study

For subscription-based businesses, reducing customer churn is a top priority. In this Power BI case study, you'll investigate a dataset from an example telecom company called Databel and analyze their churn rates.

Understand why customers churn

Analyzing churn doesn’t just mean knowing what the churn rate is: it’s also about figuring out why customers are churning at the rate they are, and how to reduce churn. You'll answer these questions by creating measures and calculated columns while simultaneously creating eye-catching report pages.

Förkunskapskrav

Introduction to DAX in Power BI Data Visualization in Power BI

Exploratory Analysis

In this first chapter, you'll start exploring the new dataset and revisit creating measures in Power BI to get a better understanding of why customers are churning.

Kursbeskrivning

Apply your Power BI skills with a Case Study

Understand why customers churn

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