The term digital transformation is a misnomer: Digital transformation is often looked at through the lens of technology. But technological investments, without changing culture and habits, will always lead to dead-ends.
Data is at the heart of digital transformation: To succeed in digital transformation, organizations need to focus on ensuring that data becomes part of organizational habits.
To succeed in upskilling, drive excitement: Mai's team launched the data ambassador program in Gulf Bank, which created a groundswell of excitement within the organization around picking up data skills and data tools. If you create a community around learning, you'll succeed in scaling data skills.
If you have the right data and the right platforms, but the wrong people — or just the wrong mindset — digital transformation will not succeed.
When we started the data ambassador program, there was a lot of hesitation by the team. I received a lot of questions stating "Is data really for me?". After the first session, the same people were calling stating how excited they are to learn more and do more because they understand that they're part of the transformation and that data is for everybody and not for the technical people in the back