What is Data Literacy? A Comprehensive Guide for Organizations

Why is data literacy important for organizations?

Data literacy skills help organizations improve performance

Investing in comprehensive data literacy programs yields substantial benefits for organizations, setting them apart from their competitors.

According to respondents to our State of Data Literacy Report, such programs significantly enhance the quality (79%) and speed (77%) of decision-making, with more than half stating substantial improvements (57% and 54%, respectively).

This prompts a ripple effect, accelerating improvements in innovation (77% improved, 54% substantial), customer experience (75% improved, 51% substantial), and employee retention (61% improved, 40% substantial).

Critically, these enhancements are not isolated to process improvements. They also lead to tangible business outcomes, including revenue maximization (66% improved, 45% substantial) and cost reduction (68% improved, 43% substantial). It is no surprise that organizations have seen these enhancements. As Jordan Morrow, author of Be Data Literate put it on the DataFramed podcast, data literacy creates comfort within the organization to use data, which drives results.

Data literacy is a key component of driving a data culture

A data culture refers to an environment where decisions are consistently backed by data and everyone within the organization, regardless of their role, is encouraged and empowered to use data in their work. It is a culture of inquiry, curiosity, and data-informed decision-making.

This culture, however, is threatened by low data literacy levels, a challenge most keenly felt by Chief Data Officers (CDOs). CDOs frequently cite inadequate data culture and skills as significant obstacles to their success.

Sudaman Thoppan Mohanchandralal, Founder of NautilusPrinciple, a Data & Analytics strategy advisory firm, and Former Chief Data Officer at Allianz Benelux, emphasizes this point.

Sudaman argues that a data culture is not just an optional luxury but critical to a company's success. He states, "Data culture is not just an option; it is mission critical." This sentiment underlines the vital role of data literacy in driving a successful data culture.

AI literacy is also becoming increasingly important for individual and organisation - we have a separate guide on AI literacy here.

Key Data Literacy Skills Organizations Should Develop

While every organization should look at data literacy in the context of its organizational culture and mission, we can start off with a framework of data literacy skills every organization should look to develop in its people.

Specifically, these skills can be divided according to the definition of data literacy, of reading, writing, analyzing, communicating, and reasoning with data.

You can check out the framework by reading our State of Data Literacy 2023 report. Alternatively, you can also download an editable version of the framework.

The data competency framework

Read data

This skill focuses on understanding the data and using that understanding to make informed decisions. It could be data from a report or dashboard about a particular aspect of the business.

• Interpreting data insights and visualizations. Being able to understand and make sense of data-based findings and their representations.
• Data-driven decision-making. Using data and analysis to inform business decisions.

Writing and analyzing data

The next level of complexity comes in the form of working with data in a less processed way. This could mean capturing and processing information or using raw data to create visualizations that explain it.

• Data wrangling and manipulation. Transforming and organizing data for analysis.
• Predictive modeling and machine learning. Training and using predictive models to make predictions about future events.
• Data engineering. Designing and building the infrastructure and processes for collecting, storing, and analyzing data.
• Programming. Mastery of programming languages to perform data-related tasks.
• Importing and cleaning data. Reading data from various sources and ensuring they are of free of data quality issues.
• Data visualization and dashboard design. Creating graphical representations of data and designing interactive dashboards for data exploration and analysis.

Communicating with data

This factor is an extension of the two mentioned above. As well as taking data and making it presentable, this skill is about explaining that data to non-experts in a way that is understandable. Often, this means understanding more advanced data topics.

• Data storytelling. The art of effectively communicating insights and findings from data analysis.
• Understanding data science concepts. Being knowledgeable and conversational about the methods, theories, and tools used in the field of data science.
• Understanding data engineering concepts. Being familiar with the processes and technologies involved in the design, construction, and maintenance of data pipelines and infrastructure.
• Understanding machine learning concepts. Being knowledgeable about the possibilities and limitations of machine learning, and the techniques used to train and operate predictive models.

Reasoning with data

The final data literacy skill organizations need is for individuals to be able to reason with data. This means extrapolating data insights to make strategies and gain insights into micro and macro trends, and pulling this information together to present findings.

• Business analysis. Using data and analysis to understand and improve business processes and operations.
• Statistical analysis. Using statistical methods to analyze and make inferences from data.
• Reporting with data. Presenting data-based findings and insights in a clear and concise manner.

Who is Responsible for Data Literacy

As businesses increasingly embrace data-driven approaches, the question of who should drive data literacy within the organization becomes paramount. Many stakeholders are invested, from Chief Information Officers to Chief Marketing Officers and beyond, but the responsibility may best fit with the Chief Data Officer (CDO).

The advent of the Chief Data Officer role is a testament to the growing importance of data for organizations. In the past ten years alone, the number of Chief Data Officers within organizations has increased sevenfold, going from 12% in 2012 to 82.6% in 2023. Chief Data Officers are mandated with ensuring data is treated as an asset within the organization, and that includes enabling everyone with the mindset and skills to take advantage of data within their day-to-day tasks.

Organizations without a dedicated CDO can assign the task to other data leaders, but it's essential that the role not be solitary. The Learning and Development function or Chief Learning Officer should co-own this endeavor, helping to assess current skills and contextualize data literacy within the organization's future skill set. You can learn more about who owns the data literacy agenda in this podcast.

3 Critical Data Literacy Challenges Organizations Face

In the State of Data Literacy 2023 report, we sought to understand from data & learning leaders at the forefront of data literacy upskilling what their most pressing challenges were.

The challenges of building a data literacy program - The State of Data Literacy Report 2023

Looking at these challenges more broadly, we can easily group them into three distinct categories:

• Executive sponsorship, comprising lack of ownership, lack of executive support, and lack of budget.
• Learning experience and outcomes, which covers inadequate training resources.
• Cultural, focusing purely on employee and cultural resistance and adoption of data upskilling.

Let’s break down how to combat these three challenges.

1. Executive sponsorship

When surveyed about the biggest challenges leaders face when improving their workforce’s data skills, the biggest culprits were related to executive sponsorship. Namely, these four factors stood out as their challenges:

• Lack of budget (40%)
• Lack of executive support (29%)
• Lack of ownership of the training program (29%)
• Inability to understand how to get started (27%)

Executive sponsorship challenges suggest that many organizations have yet to devise comprehensive data strategies that put people at the center of data transformation.

According to Vijay Yadav, Director of Quantitative Sciences & Head of Data Science at the Center for Mathematical Sciences at Merck, successful data strategies also mean prioritizing culture and skills transformation initiatives.

So how can leaders gain executive sponsorship when approaching data literacy programs?

According to Valerie Logan, CEO of the Data Lodge, it’s all about communicating the two sides of ROI for data literacy: the return on investment and the risk of ignoring. You can listen to Valerie’s insights on DataFramed here.

2. Learning experience and outcomes

The second biggest set of challenges leaders discussed when approaching data literacy programs are learning experience related.

36% of leaders pointed to inadequate training resources as the biggest challenge when upskilling for data literacy. We dug deeper here and asked leaders who use third-party learning providers what their biggest challenges were with their learning providers.

43% of respondents stated that video-based only learning makes it difficult to apply learned skills in the real world.

Additionally, 30% of respondents stated that employees struggle to understand where to start learning, with 29% stating that even if they do understand where to get started, the skills people learn are not relevant to their roles.

These results showcase how traditional learning providers center their learning content around a large breadth of video-based content and resources, which, counterintuitively, makes it difficult for employees to know where to begin and apply their skills.

The easiest way to avoid such challenges is by partnering with the correct learning provider.

At DataCamp, interactive, curated learning is at the heart of our learning philosophy. To see that in action, you can learn more about DataCamp for Business customer stories in the case study section below.

3. Organizational culture

The third set of challenges leaders face when driving data literacy programs is related to employee engagement.

According to the State of Data Literacy Report, 27% of leaders point to employee resistance as one of their biggest data literacy challenges.

In many ways, this resistance is linked heavily to the first two sets of challenges, as organizations that do not have executive buy-in and do not invest in adequate training resources will not be able to gain adoption from the wider organization.

However, the biggest win leaders can have here is humanizing data.

On a webinar, Cindi Howson, Chief Data Strategy Officer at ThoughtSpot, explained that while data should be used to hold teams and individuals accountable, it shouldn’t be used to punish individuals or disincentivize the use of data.

How to Become a Data-Literate Organization

Becoming a data-literate organization involves more than just adopting tools or technologies. It requires cultivating a culture that values data, fostering a workforce that can understand and use data, and implementing practices that continually leverage data for decision-making.

Here, we outline a framework to help guide your organization's journey toward data literacy.

A step-by-step data literacy framework for building data skills

Before delving into the specifics of our framework, it's important to remember that each organization is unique in its journey toward data literacy.

The journey depends on your organization's specific context, including the industry, current data maturity, and specific goals.

Therefore, these steps should serve as a guide, not a rigid roadmap, adaptable to your organization's unique situation.

For a more in-depth understanding of the nuances in this journey and how other organizations have successfully navigated it, we recommend checking out our State of Data Literacy Report.

1. Assess your data literacy skill gap

The first step towards building a data-literate organization is understanding where your team currently stands.

• Conduct a comprehensive assessment of your team's data skills.
• Determine what skills they already possess and where gaps exist.
• Use surveys or skill tests to assess competency in statistics, data visualization, data cleaning, and other essential data literacy skills.

Remember, the goal is not to transform everyone into a data scientist but to ensure everyone can understand and use data in their roles. You can learn more about DataCamp’s assessments and how they help pinpoint your organization’s strengths and skill gaps on a separate page.

2. Build a data literacy pilot project

With a clear understanding of your team's skills and gaps, you can then develop a pilot project aimed at improving data literacy. This could be a training program or a hands-on project where team members can apply data skills.

Ensure the pilot project aligns with your organization's overall objectives and includes a diverse group of participants from different departments or roles. You can learn how to kickstart a data literacy pilot project by watching the following webinar.

3. Measure the ROI of your data literacy pilot project

As with any investment, it's important to evaluate the return. Monitor key performance indicators (KPIs) that reflect the objectives of your pilot project. This might include the number of employees trained, improvements in data-related tasks, or better decision-making resulting from data insights.

Assessing the ROI can help justify further investments in data literacy and guide the refinement of future programs. Measuring ROI for data literacy programs can be challenging, a good example comes from Bloomberg, who used the Kirkpatrick model of evaluation for learning ROI in their data upskilling program.

4. Scale your pilot project to multiple personas and competencies

If your pilot project proves successful, the next step is to scale it across your organization. This step involves tailoring the project to cater to different roles and competencies. The training provided to a marketing professional, for example, may be different from that for a product manager.

However, the end goal remains the same: to enhance everyone's ability to use and understand data.

5. Build a learning ecosystem

Building a data-literate organization is not a one-time event but a continuous learning process.

You’ll want to create a learning ecosystem with regular training sessions, knowledge-sharing platforms, and resources such as guides or online courses. This process fosters a culture of continuous learning and ensures your team's data literacy skills stay up-to-date.

6. Rinse & Repeat

Finally, remember that building data literacy is a cyclic process. As your organization grows and evolves, new data literacy needs will arise. Hence, it is important to regularly reassess your team's skills, refine your learning programs, and continue fostering a data-driven culture.

Key principles for a successful data literacy program

Implementing a data literacy program is not just about training or skill development but also about shaping a data-informed culture.

Here are some key principles that can guide your journey to ensure your data literacy program is effective and successful.

Make sure to align learning objectives with business objectives

When designing your data literacy program, it's vital to align your learning objectives with your organization's business goals.

What are the key business challenges your organization faces, and how can data literacy help address them?

For instance, if one of your business objectives is to improve customer satisfaction, one learning objective could be training your customer service team to use data to understand customer behavior and preferences better. Elizabeth Reinhart, Data & AI Analytics Capability Building Senior Manager at Allianz, describes the importance of aligning learning objectives to business objectives in this case study.

Focus on communications & engagement

A data literacy program is about developing skills and driving a cultural shift toward a data-informed mindset. This process requires continuous communication and engagement.

Keep your team informed about why data literacy is important, how it will help them in their roles, and the program's progress.

Additionally, promote engagement through interactive learning experiences, forums for knowledge sharing, and recognitions or rewards for progress.

Keep it personalized

Every individual in your organization will have different data needs based on their role and current skill level. A one-size-fits-all approach to data literacy may not yield the desired results.

Instead, personalize the learning experience based on the needs of the individual. This could mean providing different training modules for different departments or roles or offering various levels of training from beginner to advanced.

Why personas are foundational in succeeding in data literacy programs

An easy way to succeed in all these principles is by developing data personas for your upskilling program. Not only do data personas help create tailored learning paths and align learning objectives within business outcomes, but they also help in building successful communication programs.

Emily Hayward, Data & Digital Change Manager at CBRE, explains this perfectly on the DataFramed podcast. She argues that data persona work helps anyone managing an upskilling program can evangelize their learning program:

Data Literacy Examples and Case Studies

Allianz upskilled 6,000 people on data skills

Established in 1890, Allianz has long utilized data in its global insurance and asset management services. Its Group Data Analytics team at Allianz SE took the initiative to empower every employee with data literacy, extending the program beyond typical insurance roles to include HR and Communications.

Allianz partnered with DataCamp to create personalized learning solutions, featuring 22 tailored learning paths and three capstone projects with real Allianz use cases.

They launched the program with a trial involving 100 people and quickly scaled it to engage over 6,000 learners.

Feedback was overwhelmingly positive, with a 4.2/5 average rating from Allianz learners and employees, saving an average of 1.9 hours per week thanks to their new skills.

Overall, the program offered 19,000 hands-on learning hours across diverse topics, reinforcing Allianz's commitment to data literacy.

CBRE upskilled 2,000+ people on data skills

CBRE, a global leader in commercial real estate, recognized the need to build data literacy to drive efficiencies, enhance client outcomes, and prepare for the industry's rapidly changing landscape. They sought a comprehensive and scalable data upskilling solution for their 2,000+ employees in the UK and Ireland to achieve these goals.

CBRE partnered with DataCamp for Business to develop a tailored, holistic data literacy program that focused on engagement, personalization, and inclusion, meeting the specific needs of various employee personas across the organization.

By partnering with DataCamp for Business, CBRE employees saved 1-2 hours per learner per week, 81% of the workforce reported increased confidence in working with data, and the program achieved an 88% positive engagement rate.

Essential Data Literacy Resources

We’ve collated an assortment of resources that can help you and your organization get started with your data literacy journey.

Top data literacy courses

• Introduction to Data Literacy
• Data Literacy Professional Skill Track
• Understanding Data Topics Skill Track

Top data literacy books

• Data Analytics for Absolute Beginners: A Deconstructed Guide to Data Literacy by Oliver Theobald
• Be Data Literate: The Data Literacy Skills Everyone Needs To Succeed by Jordan Morrow
• Data Smart: Using Data Science to Transform Information into Insight by John W. Foreman

Top data literacy podcasts & webinars

• Building the Case for Data Literacy
• Scaling the Data Culture at Salesforce
• How Organizations Can Bridge the Data Literacy Gap
• The State of Data Literacy in 2023 Webinar
• Building Sustainable Learning Cultures Webinar

Top data literacy cheat sheets

• The Data-Information-Knowledge-Wisdom Pyramid
• Data Governance Fundamentals Cheat Sheet
• Data Science Cheat Sheet for Business Leaders
• Data Storytelling & Communication Cheat Sheet
• Data Visualization Cheat Sheet
• Descriptive Statistics Cheat Sheet

A collection of data literacy cheat sheets

Conclusion

In a data-driven world, data literacy is no longer just a desirable skill; it's a necessity. As we've discussed throughout this article, data literacy is vital at both an individual and organizational level. It empowers individuals to navigate today's digital landscape, enhances their employability, and enables businesses to make informed decisions, drive innovation, and gain a competitive edge. However, becoming a data-literate organization isn't a one-size-fits-all journey.

It requires understanding your organization's unique needs, aligning learning objectives with business goals, and fostering a continuous learning culture. The key is to start small with a pilot project, measure its impact, and then scale according to the needs of your organization. DataCamp for Business can help all throughout this journey. We’ve worked with more than 3,500+ organizations on their data literacy ambitions. To learn more about how we can help transform your organization’s data literacy, you can speak to a learning expert.