Q1 2020 customer satisfaction ratings
From January 1 to March 31, 2020, our Support team received 1,829 completed customer satisfaction surveys with a 15% response rate.
Our business customer satisfaction rating came in at 94% and our individual customer satisfaction rating came in at 92%, with a combined rating of 91% from our customers and unsubscribed users.
Here are a handful of comments our Support team received from customers about their experience with us:
- “Absolutely perfect! Complete and clear answer, and super quick. Couldn’t ask for more. Well done”
- “Both Mel and Brian have gone above and beyond to assist me with all of my questions as I get used to the DataCamp website as a new administrator. I cannot say thank you enough to the both of them for assisting me and pointing me in the right direction! Many kudos to both of them!!”
- “Excellent service!!! Very fast response and high quality.”
- “Kasthy who has managed my request/inquiry has done excellent work. Kasthy responded to me in a timely manner. In addition, Kasthy put herself in consumer's shoes. Thanks, Kasthy.”
- “You guys have gone above and beyond! (I) am thrilled to be participating with this group. Thank you all for all that you do and all that you are doing in this crisis!”
- “Dear DataCamp team, It was one of the best experiences I've ever had by any support ever! Many thanks...”
Meet the team
I lead a wonderful group of Customer Support Associates on our Support team, based in the US and Vietnam.
We are incredibly grateful for our customers, and proud of the work our Support team does to keep them happy and engaged so they can focus on learning data science and analytics and developing a data strategy with DataCamp.
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