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AI in Customer Service: Enhancing Efficiency, Personalization, and Cost Reduction
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In an AI world, support is live 24/7. And it probably has, over time, a better experience because an AI bot can have all of the information at once, where it’s really hard for an individual support agent to be able to have all of that information.
Kieran Flanagan, SVP of Marketing at HubSpot
The biggest hurdles right now for the adoption of AI are data privacy and security issues, compliance, and trust in these gen AI-powered systems.
Glenn Hopper, Strategic Finance Leader
How is AI affecting customer experience?
What are the benefits of AI in customer experience?
What is the role of generative AI in customer services?
How will AI impact the future of customer services?
What are the main challenges of implementing AI in customer service?
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