Premium project
Analyzing Customer Support Calls
Transcribe customer support audio calls, evaluate sentiment, search in text and identify common entities to improve customer service!
Start Project1 Tasks1,500 XP
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Project Description
Prepare to embark on a journey to elevate customer service by analyzing support calls.
Your task is to transcribe customer support audio calls, evaluate customers' sentiment, and uncover common named entities and search most similar context to a query by utilizing open-source packages such as SpeachRecognition and spaCy.
Project Tasks
- 1Task 1
Technologies
Python
Azadeh Mobasher
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Principal Data Scientist
Azadeh is a principal data and applied scientist with more than 10 years of experience on applications of machine learning, natural language processing, optimization, and simulation in the tech, supply chain, and healthcare industries.