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Analyzing Customer Support Calls

AdvancedSkill Level
4.8+
149 reviews
Updated 04/2024
Transcribe customer support audio calls, evaluate sentiment, search in text and identify common entities to improve customer service!
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PythonData ManipulationMachine Learning1 hr1 Task1,500 XP

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Project Description

Analyzing Customer Support Calls

Prepare to embark on a journey to elevate customer service by analyzing support calls.Your task is to transcribe customer support audio calls, evaluate customers' sentiment, and uncover common named entities and search most similar context to a query by utilizing open-source packages such as SpeachRecognition and spaCy.

Analyzing Customer Support Calls

Transcribe customer support audio calls, evaluate sentiment, search in text and identify common entities to improve customer service!
Start Project
  • 1

    Task 1

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*4.8
from 149 reviews
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