Skip to main content
HomePythonAnalyzing Customer Support Calls
Premium project

Analyzing Customer Support Calls

Transcribe customer support audio calls, evaluate sentiment, search in text and identify common entities to improve customer service!

Start Project
1 Tasks1,500 XP

Loved by learners at thousands of companies

Project Description

Prepare to embark on a journey to elevate customer service by analyzing support calls.

Your task is to transcribe customer support audio calls, evaluate customers' sentiment, and uncover common named entities and search most similar context to a query by utilizing open-source packages such as SpeachRecognition and spaCy.

Project Tasks

  1. 1
    Task 1


Python Python


Data ManipulationMachine Learning
Azadeh Mobasher HeadshotAzadeh Mobasher

Principal Data Scientist

Azadeh is a principal data and applied scientist with more than 10 years of experience on applications of machine learning, natural language processing, optimization, and simulation in the tech, supply chain, and healthcare industries.
See More

What do other learners have to say?